Bpo - Client Technology Associate (Hybrid Setup)

Unity Communications; Philippines; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

HMO coverage

One dependent supported

13th month pay

VL/SL credits

Performance bonuses

Birthday gifts

Job summary

Unity Communications, a BPO, seeks a Client Technology Associate for a hybrid setup in the Philippines. You’ll bridge IT and business, translating complex infrastructure issues into clear actions for executives and engineering teams.

You’ll own responsibilities such as IT infrastructure understanding, cybersecurity basics, troubleshooting, and supporting Microsoft technologies while thriving in a complex enterprise environment with on-site training.

Job description

BPO - Client Technology Associate (Hybrid Setup)

Company : Unity Communications Job Type : Full Time Philippines

Job Description - BPO - Client Technology Associate (Hybrid Setup)

Job description

You’re fluent in two languages: advanced technical diagnostics… and plain English that executives actually understand.

Unity Communications is looking for a Client Technology Associate who can live in both worlds: fluent in tech, but able to explain it without sounding like you swallowed a user manual.You’re the bridge between engineers and executives. The translator. The one who can turn “multi-layered infrastructure vulnerability exposure” into “Here’s what’s happening, and here’s how we fix it.”

Ready to be the Sherlock of the team?

What You Must Possess

• Strong understanding of IT infrastructure (servers, networking, cloud, endpoints)

• Working knowledge of cybersecurity best practices

• Tier 2 support experience or strong troubleshooting background

• Familiarity with Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Azure preferred)

• Ability to assess technical environments and identify gaps

• Experience with deep-dive analysis, gap analysis, impact assessment, and root cause identification

• Strong problem-solving and analytical thinking

• Ability to explain technical issues and business impact clearly

• Willingness to work in complex enterprise environments

• Confidence and professionalism, esp. during customer calls

• Strong written and verbal communication skills

• Ability to simplify complex technical concepts

• Strong time management and organizational skills

• Service-oriented mindset with strong ownership

• Eagerness to learn and grow into a strategic client-facing role

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

• Full-time position

• Monday to Friday, night shift

• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great PlaceToWork that values inclusion and diversity and spreads kindness and positivity.