BPO Customer Service Rep | ₱20K–₱25K | Sep 25 Start Date

Ugnay Solutions Philippines; San Juan; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance bonus

Full-time employment

Career growth

Long-term opportunities

Job summary

Ugnay Solutions Philippines is expanding its team of Customer Service Representatives in San Juan City. The roles involve voice and blended customer service with opportunities in sales and upselling.

Candidates should have at least 1 year of BPO experience and be comfortable working onsite with shifting schedules. Selected positions may require international voice experience and weekend/holiday availability.

Qualifications

• At least 1 year of BPO experience.
• International voice experience required for select positions.
• Sales, upselling, or Telco experience is an advantage for select positions.
• Excellent English communication skills.
• Willing to work onsite in San Juan City.
• Willing to work on shifting schedules and weekends/holidays when required.
• Some positions may require permanent graveyard shifts.

Responsibilities

• Handle customer inquiries and concerns through voice, chat, and/or SMS.
• Provide accurate information and appropriate solutions.
• Resolve customer concerns while maintaining excellent customer service.
• Handle sales and upselling opportunities when required.
• Follow company policies, procedures, and quality standards.
• Accurately document customer interactions and account information.
• Maintain professionalism and a positive customer experience.

Skills

BPO experience

English proficiency

Voice experience

Customer service

Job description

About the role

Ugnay Solutions Philippines is hiring experienced BPO professionals for Customer Service Representative opportunities in San Juan City. We are looking for customer-focused candidates with at least 1 year of BPO experience who are willing to work onsite and on shifting schedules. Available positions include voice and blended customer service roles, with opportunities involving sales, upselling, and customer support.

Key responsibilities

• Handle customer inquiries and concerns through voice, chat, and/or SMS
• Provide accurate information and appropriate solutions
• Resolve customer concerns while maintaining excellent customer service
• Handle sales and upselling opportunities when required
• Follow company policies, procedures, and quality standards
• Accurately document customer interactions and account information
• Maintain professionalism and a positive customer experience

About you

• At least 1 year of BPO experience
• International voice experience required for select positions
• Sales, upselling, or Telco experience is an advantage for select positions
• Excellent English communication skills
• Customer-focused and professional
• Willing to work onsite in San Juan City
• Willing to work on shifting schedules
• Willing to work weekends and holidays when required
• Some positions require permanent graveyard shifts

Benefits

• Performance bonus for select positions
• Full-time and permanent employment
• Stable BPO career opportunities
• Career growth and development opportunities
• Supportive work environment
• Long-term employment opportunities

About us

Ugnay Solutions Philippines is an IT consulting and professional introduction company working with local and international partners to connect qualified professionals with career opportunities.