BPO Team Manager: Lead, Optimize & Inspire Teams

OFFSHORE BUSINESS PROCESSING INC.; Metro Manila; On-site; PHP 670,000 - 1,228,000; Full time

Benefits offered by this job

HMO on Day 1

Rewards and perks

Travel opportunities

Recognition for performance

Work-life balance

Learning and development

Job summary

OFFSHORE BUSINESS PROCESSING INC. in Ortigas is seeking a Team Manager to lead a high-performance BPO team and drive client satisfaction. You will manage day-to-day operations, staffing, and workflow while developing and implementing improvement initiatives.

The role requires strong leadership, 3+ years in a BPO team-management role, and excellent MS Office skills, with a focus on achieving service levels and efficiency.

Qualifications

• Minimum 3 years as Team Manager in a BPO environment.
• Excellent communication skills: listening, verbal, written.
• Proficient in MS Office; strong PowerPoint and Excel skills.
• Ability to implement strategies, build action plans and set goals.
• Strong reporting skills; experience managing teams.

Responsibilities

• Develops and maintains a high-performance company culture that inspires employee commitment and rewards performance.
• Provides direction to Team Leads to enhance organizational performance and career progression.
• Manages day-to-day operations of company accounts.
• Manages staffing levels to meet business requirements.
• Coordinates workflow to meet targets and objectives.
• Develops action plans and initiatives to close gaps.
• Ensures adherence to quality, processing time and productivity standards.
• Attends management meetings to improve productivity and knowledge.
• Delivers client engagements to design and implement business solutions.
• Submits weekly/monthly reports to client and operations manager.
• Addresses team needs, performance, motivation, and conflicts.
• Partner with HR, Training and QA to support business strategies.
• Streamlines processes and improves cost efficiency.
• Keeps customer needs at the forefront of strategy and decisions.
• Understands assigned service level agreements.
• Develops and sustains client relationships through regular communication.

Skills

Team management

MS Office

PowerPoint

Excel

Reporting

Client management

Process improvement

Workforce management

Staffing

Leadership

Tools

MS Office

Job description

OFFSHORE BUSINESS PROCESSING INC. in Ortigas is seeking a Team Manager to lead a high-performance BPO team and drive client satisfaction. You will manage day-to-day operations, staffing, and workflow while developing and implementing improvement initiatives.

The role requires strong leadership, 3+ years in a BPO team-management role, and excellent MS Office skills, with a focus on achieving service levels and efficiency.