BPO Team Lead: Customer Service Coach (Onsite, Shifts)

Staff4Me; Compostela; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Benefits dieser Stelle

Onsite work

Shift work including weekends

Zusammenfassung

Staff4Me in Cebu City, Philippines, is seeking a motivated BPO Supervisor to lead a customer service team. You will oversee daily operations, monitor KPIs, provide coaching, and ensure service quality and productivity targets are met.

The role requires strong leadership, excellent communication, and the ability to manage multiple priorities in a fast-paced setting. Onsite work with shifting schedules, including weekends, is expected.

Qualifikationen

• Bachelor's degree in any relevant field is preferred.
• 1–2 years of supervisory or team leadership experience in a BPO.
• Strong understanding of BPO operations and performance metrics.
• Excellent verbal and written communication skills.
• Ability to work onsite with a shifting schedule.

Aufgaben

• Lead, supervise, and motivate a team of BPO agents.
• Monitor daily performance and ensure KPIs are met.
• Track productivity, attendance, quality, CSAT, and other metrics.
• Conduct coaching sessions and performance reviews.
• Provide guidance to agents in handling customer concerns and difficult situations.
• Handle escalated customer and operational concerns professionally.
• Prepare and submit accurate team performance reports.

Kenntnisse

Leadership

Coaching

Communication

Time management

Ausbildung

Bachelor's degree

Tools

Microsoft Office

Jobbeschreibung

Staff4Me in Cebu City, Philippines, is seeking a motivated BPO Supervisor to lead a customer service team. You will oversee daily operations, monitor KPIs, provide coaching, and ensure service quality and productivity targets are met.

The role requires strong leadership, excellent communication, and the ability to manage multiple priorities in a fast-paced setting. Onsite work with shifting schedules, including weekends, is expected.