Team Lead: International Property Accounts

Support Services Group; Cebu City; On-site; PHP 355,000 - 426,000; Full time

Job summary

Support Services Group in Cebu City is seeking a Team Leader to drive a high-performing contact center team, focusing on productivity, coaching, and performance improvement across client service delivery.

The role requires at least 1 year in a leadership role in BPO, strong C1 English, and solid Microsoft Office skills. You will train, motivate, and manage attendance while promoting a positive, results-driven work environment.

Qualifications

• Must have at least 1 year of prior experience in a leadership role in the BPO industry.
• Great communication skills and C1 English Level.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• A team player with strong communication, presentation, and task management skills.
• Working knowledge in productivity analysis, customer/client service, and problem-solving.
• Analytical mindset with the ability to multitask in a fast-paced environment and act with a sense of urgency.

Responsibilities

• Assess, measure, and enhance the productivity performance of agents.
• Lead team productivity, conduct productivity reviews, and implement coaching plans.
• Train and motivate agents to deliver high-quality work on time.
• Evaluate performance and coach for improvement to meet targets.
• Manage daily attendance to maintain efficiency.
• Maintain regular communication with employees at all levels.
• Create a positive work environment that fosters morale and productivity.
• Encourage ideas for continuous improvement while aligning with goals.
• Take responsibility for decisions and team productivity outcomes.
• Ensure timely completion and submission of all paperwork and reports.

Skills

Leadership in BPO

Excellent communication

C1 English

MS Office (PowerPoint, Excel)

Team player

Productivity analysis

Problem solving

Multitasking

Analytical mindset

Task management

Job description

Support Services Group in Cebu City is seeking a Team Leader to drive a high-performing contact center team, focusing on productivity, coaching, and performance improvement across client service delivery.

The role requires at least 1 year in a leadership role in BPO, strong C1 English, and solid Microsoft Office skills. You will train, motivate, and manage attendance while promoting a positive, results-driven work environment.