BPO Team Leader — Onsite Growth & HMO Benefits

Six Eleven Philippines BPO Corporation; Misamis Oriental; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

HMO Coverage

13th Month Pay

Government Benefits

Career Growth

Job summary

SixEleven Philippines BPO Corporation in Cagayan de Oro is seeking an experienced Team Leader to guide a high-performing contact center team in a fast-paced environment.

You will monitor KPIs, coach agents, and coordinate with management to drive quality, attendance, and productivity while ensuring compliance with client policies. This role is onsite in Cagayan de Oro and offers growth opportunities.

Qualifications

• At least 1 year of experience as a Team Leader in the BPO industry.
• Strong knowledge of BPO KPIs and operational metrics.
• Excellent leadership, coaching, and people management skills.
• Strong communication and interpersonal skills.
• Results-driven with the ability to motivate, develop, and inspire team members.
• Able to thrive in a fast-paced, performance-driven environment.
• Willing to work onsite in Cagayan de Oro City.

Responsibilities

• Lead and motivate a team to achieve performance targets.
• Monitor KPIs, attendance, productivity, and quality.
• Conduct coaching and provide regular feedback to agents.
• Handle escalated customer and operational concerns.
• Conduct team huddles and communicate updates.
• Prepare performance reports and action plans.
• Coordinate with management and support teams.
• Ensure compliance with company and client policies.

Skills

Team leadership

BPO KPI knowledge

People management

Communication

Coaching

Performance motivation

Onsite readiness

Job description

SixEleven Philippines BPO Corporation in Cagayan de Oro is seeking an experienced Team Leader to guide a high-performing contact center team in a fast-paced environment.

You will monitor KPIs, coach agents, and coordinate with management to drive quality, attendance, and productivity while ensuring compliance with client policies. This role is onsite in Cagayan de Oro and offers growth opportunities.