BPO Team Leader: Lead Performance & Coaching

VXI Global Holdings B.V. (Philippines); Pasay; On-site; PHP 600,000 - 960,000; Full time

Benefits offered by this job

HMO on day one + dependents

Life insurance

Biweekly pay

Career progression

Employee discounts

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Team Leader/Operations Supervisor to drive performance across customer support teams at our Pasay site. You will review agent results daily, trend KPI and sales performance, and identify gaps with actionable coaching plans.

The role emphasizes building strong working relationships, promoting accountability, and contributing to the site’s overall success. Dayshift availability and experience in voice processes are preferred.

Qualifications

• 1 year of BPO Team Leader/Operations Supervisor experience.
• Background in voice LOB preferred.
• Experience in CS or tech programs preferred.
• Amenable to work on dayshift.
• Amenable to report at VXI MOA, Pasay.

Responsibilities

• Review agent performance results daily to ensure goals are met or exceeded.
• Analyze and trend agent KPI/Sales performance.
• Identify performance gaps and prepare action plans for coaching and performance improvement.
• Monitor and assess employee calls for performance improvement plans.
• Build effective working relationships, drive accountability, and contribute to site performance.

Skills

Team leadership

Coaching

Job description

VXI Global Holdings B.V. (Philippines) is seeking a Team Leader/Operations Supervisor to drive performance across customer support teams at our Pasay site. You will review agent results daily, trend KPI and sales performance, and identify gaps with actionable coaching plans.

The role emphasizes building strong working relationships, promoting accountability, and contributing to the site’s overall success. Dayshift availability and experience in voice processes are preferred.