BPO Team Leader

VXI Global Holdings B.V. (Philippines); Pasay; On-site; PHP 600,000 - 960,000; Full time

Benefits offered by this job

HMO on day one + dependents

Life insurance

Biweekly pay

Career progression

Employee discounts

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Team Leader/Operations Supervisor to drive performance across customer support teams at our Pasay site. You will review agent results daily, trend KPI and sales performance, and identify gaps with actionable coaching plans.

The role emphasizes building strong working relationships, promoting accountability, and contributing to the site’s overall success. Dayshift availability and experience in voice processes are preferred.

Qualifications

• 1 year of BPO Team Leader/Operations Supervisor experience.
• Background in voice LOB preferred.
• Experience in CS or tech programs preferred.
• Amenable to work on dayshift.
• Amenable to report at VXI MOA, Pasay.

Responsibilities

• Review agent performance results daily to ensure goals are met or exceeded.
• Analyze and trend agent KPI/Sales performance.
• Identify performance gaps and prepare action plans for coaching and performance improvement.
• Monitor and assess employee calls for performance improvement plans.
• Build effective working relationships, drive accountability, and contribute to site performance.

Skills

Team leadership

Coaching

Job description

Join our team as a Team Leader/Operations Supervisor and enjoy competitive rewards, exciting challenges, and the opportunity to make a real impact.

What you will do:

• Review agent performance results daily to ensure all goals are met or exceeded
• Analyze and trend agentKPI/Sales performance
• Identify performance gaps and prepare action plans for effective coaching and performance improvement
• Monitor and assess employee calls for performance improvement plans
• Building effective working relationships, drive individual responsibility and accountability, and contribute to the site’s successful performance

What’s in it for you:

• HMO on your first day + up to three (3) FREE dependents*
• Life insurance up to 500K*
• Salary payout every 2 weeks
• Fast-Moving Career Progression
• Employee discount at select partner establishments

Who we’re looking for:

• At least 1 yr of BPO Team Leader/Operations Supervisor experience
• Preferably has background in voice LOB
• Preferably with experience in CS or tech programs
• Amenable to work on dayshift
• Amenable to report at VXI MOA, Pasay