BPO Team Leader

Lean Solutions Group; Pasay; In loco; PHP 700.000 - 900.000; Tempo pieno

Descrizione del lavoro

Lean Solutions Group is seeking an experienced Logistics Operations Team Leader to direct a high-performing team of logistics support specialists. You will oversee global supply chain activities, dispatch, and customer touchpoints, and drive seamless service delivery through real-time coaching.

The ideal candidate has 1–2 years in a team leadership role within BPO, shared services, or 3PL, strong English communication, and a solid background in logistics platforms such as Zendesk and Salesforce.

Competenze

• Minimum of 1–2 years as a Team Leader or Supervisor in a BPO, shared services, or third-party logistics (3PL) environment.
• Solid understanding of logistics operations (e.g., freight forwarding, last-mile delivery, supply chain management, tracking systems, or dispatch).
• Proven track record of driving frontline teams to meet strict operational metrics, SLA benchmarks, and customer satisfaction targets.
• Excellent verbal and written English communication skills for handling client escalations and cross-border operations.
• Strong analytical background with experience using logistics platforms, ticketing tools (e.g., Zendesk, Salesforce), and operational dashboards.
• Willingness to work flexible shifts (including night shifts or rotating rosters) to support international logistics accounts.

Mansioni

• Direct and mentor a logistics support team to ensure service delivery.
• Drive operational efficiency across global supply chain, dispatch, and customer touchpoints.
• Track strict delivery and service metrics and maintain client compliance.
• Foster a high-accountability culture through coaching and performance feedback.
• Coordinate with cross-border operations and manage escalations.

Conoscenze

Team leadership

Logistics operations knowledge

English communication

Analytics

Real-time coaching

Frontline metrics tracking

Customer service focus

Strumenti

Zendesk

Salesforce

Logistics dashboards

Descrizione del lavoro

The Logistics Operations Team Leader will direct and mentor a high-performing team of logistics support specialists, ensuring seamless service delivery across global supply chain, dispatch, and customer touchpoints. In this role, you will drive operational efficiency, track strict delivery and service metrics, maintain client compliance, and build a high-accountability culture.

The ideal candidate is a seasoned BPO operational leader with deep experience in logistics workflows (tracking, freight coordination, dispatch, or account management) who excels at real-time coaching, exception handling, and balancing fast-paced daily floor demands.

Qualifications & Requirements

• Minimum of 1–2 years as a Team Leader or Supervisor in a BPO, shared services, or third-party logistics (3PL) environment.
• Solid understanding of logistics operations (e.g., freight forwarding, last-mile delivery, supply chain management, tracking systems, or dispatch).
• Proven track record of driving frontline teams to meet strict operational metrics, SLA benchmarks, and customer satisfaction targets.
• Excellent verbal and written English communication skills for handling client escalations and cross-border operations.
• Strong analytical background with experience using logistics platforms, ticketing tools (e.g., Zendesk, Salesforce), and operational dashboards.
• Willingness to work flexible shifts (including night shifts or rotating rosters) to support international logistics accounts.