BPO Team Leader

Tap Growth ai; Bacolod; On-site; PHP 420,000 - 780,000; Full time

Job summary

Tap Growth ai in Bacolod City, Philippines, is seeking an experienced BPO Team Leader to manage our customer service team on-site. You will guide performance, coach staff, and ensure service quality for clients.

You will lead escalation handling, monitor KPIs, and drive continuous improvements through data analysis, fostering a collaborative and high-performing environment.

Qualifications

• Minimum of 3 years experience in the BPO industry with leadership roles.
• Strong problem-solving skills and ability to think under pressure.
• Excellent verbal and written communication abilities.
• Proven track record of achieving targets and driving results.
• Ability to adapt quickly in a fast-paced environment.

Responsibilities

• Lead and Monitor team performance metrics and implement improvement strategies
• Foster a positive work environment that encourages teamwork and collaboration
• Handle escalated customer issues effectively and professionally
• Conduct regular sessions to enhance team skills
• Analyze data to identify trends and areas for process improvement

Skills

Leadership

BPO Experience

KPI Tracking

Communication

Problem Solving

Job description

Job Description

We're Hiring: BPO Team Leader!

We are looking for an experienced and dynamic BPO Team Leader to manage and guide our customer service team in Bacolod City. The ideal candidate will have a strong background in the BPO industry, excellent leadership skills, and a commitment to delivering outstanding service to our clients.

Location: Bacolod City, Philippines
Work Mode: Work From Office
Role: BPO Team Leader

What You'll Do

• Lead and Monitor team performance metrics and implement improvement strategies
• Foster a positive work environment that encourages teamwork and collaboration
• Handle escalated customer issues effectively and professionally
• Conduct regular sessions to enhance team skills
• Analyze data to identify trends and areas for process improvement

What We're Looking For

• Minimum of 3 years experience in the BPO industry with leadership roles
• Strong problem-solving skills and ability to think critically under pressure
• Excellent verbal and written communication abilities
• Proven track record of achieving targets and driving results
• Ability to adapt quickly in a fast-paced environment