BPO Quality Assurance Specialist (Offer Php35,000 salary)

J-K Network Services; Pampanga; On-site; PHP 355,000 - 426,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Job summary

J-K Network Services seeks a BPO Quality Assurance Specialist to ensure service quality in a fast-paced call center environment on site in the Philippines.

The role requires a Bachelor’s degree and at least 1 year as a QA analyst in BPO, plus CSR experience and willingness to work shifting hours.

You will monitor calls, emails, and chats, contribute to quality improvements, and uphold customer satisfaction.

Qualifications

• Bachelor’s degree required.
• At least 1 year of work experience as Quality Analyst in a call center setting.
• Experience working as Customer Service Representative in BPO industry.

Responsibilities

• Handling inbound and outbound calls, messages and email.
• Assisting customers with product and service inquiries.
• Develop and maintain strong relationships with customers and clients.
• Managing and resolving escalations by coordinating with teams and implementing quality control processes, performing quality assessments.

Skills

Quality Assurance

Customer Service

Call Center Experience

Education

Bachelor's degree

Job description

BPO Quality Assurance Specialist (Offer Php35,000 salary)

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Client Profile: A leading global business processing outsourcing that provides technology solutions and process management for over 39 years in services.

Position: BPO Quality Assurance Specialist

• Government mandated Benefits
• HMO
• 13th month pay
• Sick Leave Credits
• Vacation Leave Credits

Job Requirements

• Bachelor’s Degree Holder
• At least 1 year of work experience as Quality Analyst in a call center setting.
• Experience working as Customer Service Representative in BPO industry
• Willing to work fully on site
• Amenable to work at shifting schedule

Job Responsibilities

• Handling inbound and outbound calls, messages and email
• Assisting customers with product and service inquiries
• Develop and maintain strong relationships with customers and clients
• Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.
• Developing and Maintaining high customer satisfactions

Recruitment Process

• Initial interview
• 2nd interview
• Final interview
• JOB OFFER