CSR Quality Assurance (Up to Php35,000 salary)

J-K Network Services; Pampanga; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th month pay

Sick Leave Credits

Vacation Leave Credits

HMO

Job summary

A leading global BPO firm in Pampanga is looking for a CSR Quality Assurance to manage customer interactions and ensure service quality. Applicants should possess a Bachelor’s degree and at least one year of experience in a call center. This role requires effective communication skills and a customer-centric approach. Competitive salary up to Php35,000 with additional benefits offered.

Qualifications

• At least 1 year of work experience as Quality Analyst in a call center setting.
• Experience working as Customer Service Representative in BPO industry.
• Willing to work fully on site.

Responsibilities

• Handling inbound and outbound calls, messages and email.
• Assisting customers with product and service inquiries.
• Managing and resolving escalations.

Skills

Communication skills

Problem-solving

Customer service orientation

Education

Bachelor’s Degree

Job description

CSR Quality Assurance (Up to Php35,000 salary)

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Read More

Client Profile: A leading global business processing outsourcing that provides technology solutions and process management for over 39 years in services.

Position: CSR Quality Assurance

Government mandated Benefits

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Job Requirements:

Bachelor’s Degree Holder

At least 1 year of work experience as Quality Analyst in a call center setting.

Experience working as Customer Service Representative in BPO industry

Willing to work fully on site

Amenable to work at shifting schedule

Job Responsibilities:

Handling inbound and outbound calls, messages and email

Assisting customers with product and service inquiries

Develop and maintain strong relationships with customers and clients

Managing and resolving escalations by coordinating with teams and implementing quality control processes, perform quality assessments.

Developing and Maintaining high customer satisfactions

LOOK FOR MS. LIRA

Recruitment Process

Online interview and Face to Face

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