QUALITY ASSURANCE ASSOCIATE ( BPO CALL EVALUATOR)

eLink Systems and Concepts Corporation; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

eLink Systems and Concepts Corporation in Cebu City is seeking a QA professional to help develop and enforce QA policies and oversee audits within the quality management system.

The role requires a bachelor’s degree, at least 1 year of BPO experience (CSR/TSR), and strong QA knowledge, plus proficiency in Excel and Word and solid communication and analytical skills.

Qualifications

• Bachelor’s degree is required.
• Proven experience in the same capacity.
• At least 1 year BPO experience (CSR/TSR).
• Proficient in Excel and Word.
• Strong understanding of QA concepts and methodologies.
• Strong problem analysis and problem-solving skills.
• Proficient in both oral and written communication.

Responsibilities

• Assist in developing QA policies and procedures.
• Ensures proper implementation of Quality Assurance standards.
• Document internal audits and other quality assurance activities.
• Investigate customer complaints and other non-conformance issues.
• Identify areas for improvement in the quality system.
• Develop and recommend corrective and preventive actions for quality issues.
• Aid in identifying training needs and interventions for departments to meet quality standards.
• Assist in conducting regular quality audits.

Skills

Quality assurance concepts

Analytical thinking

Communication skills

Education

Bachelor's degree

Tools

Excel

Word

Job description

Responsibilities:

• Assist in developing QA policies and procedures.

• Ensures proper implementation of Quality Assurance standards.

• Document internal audits and other quality assurance activities.

• Investigate on customer complaints and other non-conformance issues.

• Identify areas for improvement in the quality system.

• Develop and recommend corrective and preventive actions for pressing quality issues.

• Aid in identifying training needs and interventions for departments in order to meet quality standards.

• Assist in the conduct of regular quality audits.

Requirements:

• A Bachelor’s degree.

• Proven experience in the same capacity.

• At least 1 Year BPO Experience (CSR/TSR)

• Proficient in the use of various Microsoft applications like EXCEL and WORD.

• Strong understanding of Quality Assurance concepts and methodologies.

• Strong problem analysis and problem solving skills.

• Proficient in both oral and written communication.