BPO Operations Manager | Pioneer Team

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

iOPEX Technologies Philippines Inc. is seeking an experienced Operations Manager to oversee customer service and tech support operations, including both voice and non-voice channels.

The role requires leading teams, setting goals, and delivering weekly client reports from the Bonifacio Global City site in Taguig, with a predominately night shift. The ideal candidate will have 3+ years in a BPO operations leadership role and excellent English communication skills, with the ability to foster a

Qualifications

• Minimum 3 years proven Operations Manager experience in a BPO contact center environment.
• Excellent verbal and written English communication skills.
• Willing to work onsite at Bonifacio Global City, Taguig (night/shifting schedule).

Responsibilities

• Manage operations for Customer Service/Tech Support - Voice and Non-Voice.
• Lead weekly meetings with operations staff to discuss issues affecting business.
• Submit weekly operations report to client.
• Set operational goals and develop strategies to meet client metrics.
• Gather, review, and analyze reports from Team Leads and WFM to ensure quality, efficiency, and productivity.

Skills

English communication

Leadership

Team motivation

Budgeting & financial planning

Tools

WFM (Workforce Management)

Job description

We are hiring for awesome Operations Manager for our #iopexhappy@work team.

What are your tasks?

• Manages operations for Customer Service/Tech Support - Voice and Non- Voice
• Perform weekly meetings with operations staff to discuss issues affecting business
• Submit weekly operations report to client
• Set operational goals, objectives and develops strategies to meet client metrics
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
• Possess Budgeting and Financial Planning skills
• Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff

What we are looking for?

• Minimum 3 years proven Operations Manager experience in a BPO contact center environment
• Must have excellent Verbal and Written English Communication Skills
• Must be willing to work onsite on a pre-dominantly night/shifting schedule at Bonifacio Global City, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer