BPO Operations Supervisor: People Leader & Client Service

NTT DATA, Inc.; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

NTT DATA, Inc. in Manila is seeking a BPO Operations Supervisor to lead a frontline team, ensuring high-quality service and timely processing of transactions for clients.

The role requires at least 2 years of supervisory experience, solid communication, and the ability to manage performance, hiring, and escalations while coordinating with internal teams onsite in Eastwood, Quezon City; experience with Life Insurance and Annuity programs is a plus.

Qualifications

• Solid communication skills.
• at least 2 years relevant (supervisory/leadership) experience.
• Experience handling BPO Life Insurance & Annuity program.
• Demonstrated client service skills and leadership capabilities.
• Knowledge, understanding and application of project management principles and methodologies.
• Solid analytical / problem solving skills.
• Demonstrated budgeting, business financial and P&L skills.
• Amenable to work onsite (Eastwood, Quezon City)

Responsibilities

• Provide front-line supervision to an operational, production, sales, service or administrative team of 2+ employees.
• Assigns work to direct reports and monitors performance.
• Recommends and takes action on hiring, promotions, and disciplinary actions.
• Supervises team ensuring highest quality of service for clients.
• Interacts with clients and internal departments to resolve issues.
• Leads staff to complete assignments using established guidelines and procedures.
• Responsible for record keeping and required reports.

Skills

Leadership

Communication

Analytical thinking

Budgeting / P&L

Project management

Client service

BPO Life Insurance

Job description

NTT DATA, Inc. in Manila is seeking a BPO Operations Supervisor to lead a frontline team, ensuring high-quality service and timely processing of transactions for clients.

The role requires at least 2 years of supervisory experience, solid communication, and the ability to manage performance, hiring, and escalations while coordinating with internal teams onsite in Eastwood, Quezon City; experience with Life Insurance and Annuity programs is a plus.