BPO Operations Supervisor

V-Call Center Link Inc.; Pasig; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading call center firm in Metro Manila is seeking an experienced Operations Supervisor to oversee daily operations and manage team performance. The ideal candidate will have a Bachelor's degree and a minimum of 2 years of supervisory experience, particularly in Health/Life Insurance. This on-site position requires strong people management skills and the ability to work night shifts.

Qualifications

• Minimum of 2 years’ experience as an Operations Supervisor.
• Must have people management experience with direct reports at Team Leader level.
• Experienced in handling Health/Life Insurance campaign.

Responsibilities

• Oversee daily operations to meet SLAs, KPIs, and performance goals.
• Collaborate with support teams to enhance employee performance.
• Conduct performance evaluations and feedback sessions.

Skills

Team management

Coaching

Performance evaluation

Process improvement

Education

Bachelor’s Degree (any course)

Job description

• Oversee daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.
• Collaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and adherence to company policies.
• Conduct regular performance evaluations, feedback sessions, and root cause analyses to address gaps, improve productivity, and ensure compliance with security and attendance standards.

• Bachelor’s Degree holder (any course)
• Minimum of 2 years’ experience as an Operations Supervisor
• Must have people management experience (direct reports are Team Leader level)
• Experienced in handling Health/Life Insurance campaign
• Can work onsite and do night shift schedule