BPO Supervisor

NTT DATA, Inc.; Metro Manila; On-site; PHP 469,000 - 759,000; Full time

Job summary

NTT DATA, Inc. is seeking a BPO Operations Supervisor to lead a team in Manila, ensuring high-quality service and efficient processes for our clients. The role emphasizes frontline supervision, performance monitoring, hiring and career development, and close collaboration with clients and internal teams.

You will oversee daily operations, drive process improvements, and ensure compliance with established guidelines while maintaining strong client relations and data-driven reporting.

Qualifications

• Solid communication skills.
• At least 2 years of supervisory/leadership experience.
• Experience handling BPO Life Insurance & Annuity program.
• Proven client service skills and leadership capabilities.
• Knowledge of project management principles and methodologies.
• Strong analytical and problem-solving abilities.
• Experience with budgeting, financials and P&L.
• Amenable to work onsite in Eastwood, Quezon City.

Responsibilities

• Provides frontline supervision to a team of 2+ employees.
• Monitors team performance and reports results to leadership.
• Assists team with escalated client issues.
• Manages hiring, staffing and diverse workforce.
• Leads career development, performance and pay discussions.
• Interacts with clients and internal departments to resolve issues.
• Leads staff to complete assignments using guidelines and procedures.
• Maintains accurate records and related administrative functions.

Skills

Communication skills

Leadership experience

BPO life insurance

Client service

PM principles

Analytical skills

Budgeting & P&L

Onsite in Eastwood

Job description

Req ID: 355985

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a BPO Supervisor to join our team in Manila, National Capital Region (PH-00), Philippines (PH). NTT DATA, Inc. currently seeks a BPO Operations Supervisor to join our team in MNL.

• Provides front-line supervision to an operational, production, sales, service or administrative team of 2 or more employees.
• Supervised team typically responsible for high number of transactions or processes.
• Assigns work to direct reports.
• Recommends and takes action on hiring, promotions, and disciplinary actions.
• Supervises team ensuring highest quality of service is provided to clients.
• Monitors performance of team and reports results and issues to higher-level leadership.
• Assists team with escalated client or account issues.
• Manages the hiring, staffing and maintaining of a diverse and effective workforce.
• Responsible for career development / planning, performance and pay discussions of team members.
• Interacts with clients and internal departments to resolve issues.
• Leads staff to complete assignments using established guidelines, policies and procedures.
• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
• Compiles and analyzes data to identify trends for root cause analysis.

Requirements for this role

• Solid communication skills.
• at least 2 years relevant (supervisory/leadership) experience.
• Experience handling BPO Life Insurance & Annuity program.
• Demonstrated client service skills and leadership capabilities.
• Knowledge, understanding and application of project management principles and methodologies.
• Solid analytical / problem solving skills.
• Demonstrated budgeting, business financial and P&L skills.
• Amenable to work onsite (Eastwood, Quezon City)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.