BPO Operations Supervisor: Lead & Grow Manila Team

NTT DATA, Inc.; Metro Manila; On-site; PHP 469,000 - 759,000; Full time

Job summary

NTT DATA, Inc. is seeking a BPO Operations Supervisor to lead a team in Manila, ensuring high-quality service and efficient processes for our clients. The role emphasizes frontline supervision, performance monitoring, hiring and career development, and close collaboration with clients and internal teams.

You will oversee daily operations, drive process improvements, and ensure compliance with established guidelines while maintaining strong client relations and data-driven reporting.

Qualifications

• Solid communication skills.
• At least 2 years of supervisory/leadership experience.
• Experience handling BPO Life Insurance & Annuity program.
• Proven client service skills and leadership capabilities.
• Knowledge of project management principles and methodologies.
• Strong analytical and problem-solving abilities.
• Experience with budgeting, financials and P&L.
• Amenable to work onsite in Eastwood, Quezon City.

Responsibilities

• Provides frontline supervision to a team of 2+ employees.
• Monitors team performance and reports results to leadership.
• Assists team with escalated client issues.
• Manages hiring, staffing and diverse workforce.
• Leads career development, performance and pay discussions.
• Interacts with clients and internal departments to resolve issues.
• Leads staff to complete assignments using guidelines and procedures.
• Maintains accurate records and related administrative functions.

Skills

Communication skills

Leadership experience

BPO life insurance

Client service

PM principles

Analytical skills

Budgeting & P&L

Onsite in Eastwood

Job description

NTT DATA, Inc. is seeking a BPO Operations Supervisor to lead a team in Manila, ensuring high-quality service and efficient processes for our clients. The role emphasizes frontline supervision, performance monitoring, hiring and career development, and close collaboration with clients and internal teams.

You will oversee daily operations, drive process improvements, and ensure compliance with established guidelines while maintaining strong client relations and data-driven reporting.