BPO Operations Supervisor MOA Pasay Onsite

TASQ Staffing Solutions; Philippines; On-site; PHP 420,000 - 540,000; Full time

Job summary

TASQ Staffing Solutions in the Philippines is seeking a Supervisory role in a BPO contact center to coach and manage a team of customer service representatives on-site at MOA, Pasay. Start date is August 31, with focus on quality and performance metrics.

You will monitor performance, ensure compliance with client requirements, and drive operational excellence through QA processes and ongoing policy improvements. Shifting schedules are required.

Qualifications

• Minimum 1 to 2 years experience in a contact center operations supervisory role.
• Strong people management skills with the ability to lead, motivate and develop a team.
• Excellent verbal and written communication skills, with the ability to liaise effectively at all levels.
• Problem-solving mindset with a keen eye for detail and a focus on continuous improvement.
• Proficient in using contact center software and reporting tools.
• Understanding of contact center metrics and the ability to drive performance improvements.
• Familiarity with compliance and quality assurance processes in a contact center environment.
• Willing to work on a shifting schedule.

Responsibilities

• Manage a team of customer service representatives, providing coaching, training and performance feedback
• Monitor and analyze team and individual performance metrics to identify areas for improvement
• Implement effective quality assurance processes and provide feedback to drive operational excellence
• Collaborate with department heads to optimize workflows and implement new policies or procedures
• Foster a positive, motivating team environment to support high staff engagement and retention
• Identify and address any operational issues, escalating to senior management asneeded
• Ensure full compliance with client requirements, contractual obligations and internal policies

Skills

Team leadership

Coaching

People management

Communication skills

Problem solving

Quality assurance

BPO supervisory

Contact center software

Reporting tools

Shift work

Job description

Job Description:

Role Qualifications:

• Minimum of 2 years Supervisory experience in a BPO environment
• Can start immediately (August 31 - start date)
• Willing to work onsiteat MOA, Pasay
• Program: Traveland Hospitality

Job Details:

What youll be doing

• Manage a team of customer service representatives, providing coaching, training and performance feedback
• Monitor and analyze team and individual performance metrics to identify areas for improvement
• Implement effective quality assurance processes and provide feedback to drive operational excellence
• Collaborate with department heads to optimize workflows and implement new policies or procedures
• Foster a positive, motivating team environment to support high staff engagement and retention
• Identify and address any operational issues, escalating to senior management asneeded
• Ensure full compliance with client requirements, contractual obligations and internal policies

What were looking for:

• Minimum 1 to 2 years experience in a contact center operations supervisory role
• Strong people management skills with the ability to lead, motivate and develop a team
• Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
• Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
• Proficient in using contact center software and reporting tools
• Understanding of contact center metrics and the ability to drive performance improvements
• Familiarity with compliance and quality assurance processes in a contact center environment
• Willing to work on a shifting schedule.
  

Requirements: