BPO Operations Manager | Pioneer Team

iopex technologies philippines inc.; Taguig; On-site; PHP 893,000 - 1,562,000; Full time

Job summary

iopex Technologies Philippines Inc. is hiring an Operations Manager to oversee customer service and technical support operations in a fast-paced BPO environment. The role focuses on leading teams, ensuring quality and productivity, and coordinating with clients to meet metrics.

The position requires at least 3 years of relevant experience, strong English communication, and willingness to work onsite in Bonifacio Global City, Taguig on a night/shifting schedule. Onsite setup applies.

Qualifications

• Minimum 3 years proven Operations Manager experience in a BPO contact center.
• Excellent Verbal and Written English communication skills.
• Willing to work onsite at Bonifacio Global City, Taguig in a night-shifting schedule.

Responsibilities

• Manage operations for Customer Service/Tech Support - Voice and Non-Voice.
• Perform weekly meetings with operations staff to discuss issues affecting business.
• Submit weekly operations report to client.
• Set operational goals, objectives and develops strategies to meet client metrics.
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure quality, efficiency, and productivity standards are met.
• Possess budgeting and financial planning skills.
• Foster a positive and productive work environment, with ability to Lead, Build Teams, and Motivate staff.

Job description

We are hiring for awesome Operations Manager for our #iopexhappy@work team.

What are your tasks?

• Manages operations for Customer Service/Tech Support - Voice and Non- Voice
• Perform weekly meetings with operations staff to discuss issues affecting business
• Submit weekly operations report to client
• Set operational goals, objectives and develops strategies to meet client metrics
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
• Possess Budgeting and Financial Planning skills
• Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff

What we are looking for?

• Minimum 3 years proven Operations Manager experience in a BPO contact center environment
• Must have excellent Verbal and Written English Communication Skills
• Must be willing to work onsite on a pre-dominantly night/shifting schedule at Bonifacio Global City, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer