BPO Operations Leader - Onsite Night Shifts | Team Builder

iopex technologies philippines inc.; Taguig; On-site; PHP 893,000 - 1,562,000; Full time

Job summary

iopex Technologies Philippines Inc. is hiring an Operations Manager to oversee customer service and technical support operations in a fast-paced BPO environment. The role focuses on leading teams, ensuring quality and productivity, and coordinating with clients to meet metrics.

The position requires at least 3 years of relevant experience, strong English communication, and willingness to work onsite in Bonifacio Global City, Taguig on a night/shifting schedule. Onsite setup applies.

Qualifications

• Minimum 3 years proven Operations Manager experience in a BPO contact center.
• Excellent Verbal and Written English communication skills.
• Willing to work onsite at Bonifacio Global City, Taguig in a night-shifting schedule.

Responsibilities

• Manage operations for Customer Service/Tech Support - Voice and Non-Voice.
• Perform weekly meetings with operations staff to discuss issues affecting business.
• Submit weekly operations report to client.
• Set operational goals, objectives and develops strategies to meet client metrics.
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure quality, efficiency, and productivity standards are met.
• Possess budgeting and financial planning skills.
• Foster a positive and productive work environment, with ability to Lead, Build Teams, and Motivate staff.

Job description

iopex Technologies Philippines Inc. is hiring an Operations Manager to oversee customer service and technical support operations in a fast-paced BPO environment. The role focuses on leading teams, ensuring quality and productivity, and coordinating with clients to meet metrics.

The position requires at least 3 years of relevant experience, strong English communication, and willingness to work onsite in Bonifacio Global City, Taguig on a night/shifting schedule. Onsite setup applies.