BPO Service Delivery Senior Manager — Lead Programs

Accenture; Metro Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

HMO Day 1

Free medicines

Paid time off

Incentives & stock plan

Flexible work

Learning programs

Job summary

Accenture in Metro Manila is seeking a Senior Manager to lead BPO service delivery across client engagements, mobilize resources, and optimize end-to-end operations. The role focuses on delivering high-quality business services while driving delivery excellence across multiple locations and client accounts.

The position requires extensive experience in service delivery and supervision, with a track record of managing large programs, improving client relationships, and achieving SLA and financial

Qualifications

• 12+ years of service delivery experience.
• 10+ years of supervisory experience.

Responsibilities

• Mobilize appropriate resources.
• Support sales opportunities and ensure feasibility and delivery of the solution by leveraging Accenture’s full capabilities.
• Improve client and customer relationships with Account leadership.
• Plan, deliver and execute project(s) and program(s).
• Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided.
• Address performance issues across the client(s)/portfolio(s); create the operational approach and implement continuous improvement.
• Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s).
• Support the achievement of contract controllable income targets and cost-to-serve targets; deliver efficiencies via standard processes and synergies.
• Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff.

Skills

Service delivery

Leadership

Client relations

Job description

Accenture in Metro Manila is seeking a Senior Manager to lead BPO service delivery across client engagements, mobilize resources, and optimize end-to-end operations. The role focuses on delivering high-quality business services while driving delivery excellence across multiple locations and client accounts.

The position requires extensive experience in service delivery and supervision, with a track record of managing large programs, improving client relationships, and achieving SLA and financial