BPO Customer Service Specialist — Upskill & Impact

Accenture PLC; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO coverage

Bonuses & incentives

Training & certification

Paid sick and vacation leaves

Job summary

Accenture PLC in the Philippines is looking for a Customer Service Representative to deliver high-quality support and meet service levels. You will handle inquiries, resolve issues promptly, and maintain call quality according to the scope of work.

The ideal candidate has completed at least the first year of college and at least 1 year of BPO experience, and is amenable to shifting schedules and holiday work. Training and career growth opportunities are provided.

Qualifications

• Completed at least 1st year in college with at least 1 year of BPO experience.
• Amenable to shifting schedules and holiday work.

Responsibilities

• Provide customer service support according to the scope of work and service level requirements.
• Ensure call quality and quantitative standards are observed while resolving issues timely.
• Maintain customer care and timely problem resolution.

Skills

BPO experience

Customer service

Communication skills

Education

Some college

Job description

Accenture PLC in the Philippines is looking for a Customer Service Representative to deliver high-quality support and meet service levels. You will handle inquiries, resolve issues promptly, and maintain call quality according to the scope of work.

The ideal candidate has completed at least the first year of college and at least 1 year of BPO experience, and is amenable to shifting schedules and holiday work. Training and career growth opportunities are provided.