Bpo Customer Service. Salary up to 25K-40K

Recruitify_HR; Quezon City; On-site; PHP 335,000 - 469,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service professional to provide exceptional service via phone, email, and chat, resolving inquiries and issues while maintaining accurate records.

You will handle high call volumes, multitask across systems, and collaborate with colleagues to improve customer experience; requires 3-5 years of experience and excellent communication.

Qualifications

• Bachelor’s degree in a relevant field
• 3-5 years of experience in customer service
• Strong communication and interpersonal skills
• Empathetic, patient, and problem-solving oriented
• Ability to multitask and handle high call volumes

Responsibilities

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Skills

Strong communication

Education

Bachelor's degree in a relevant field

Job description

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Description

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 3-5 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic, patient, and problem-solving oriented
• Responsibilities and Duties: Ability to multitask and handle high call volumes
• Working Conditions: Flexible to work in shifts, including weekends