Bpo Customer Service. Salary up to 25K-40K

Recruitify_HR; Muntinlupa; On-site; PHP 279,000 - 469,000; Full time

Job summary

Recruitify_HR in Manila, Philippines seeks a skilled customer service professional to join our team. You will resolve inquiries via phone, email, and chat while maintaining accurate customer records in the system.

With 3–5 years of experience and a Bachelor’s degree, you will multitask, handle high call volumes, and work shifts including weekends to deliver outstanding customer satisfaction.

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3-5 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic, patient, and problem-solving oriented
• Responsibilities and Duties: Ability to multitask and handle high call volumes
• Working Conditions: Flexible to work in shifts, including weekends

Responsibilities

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Skills

Strong communication and interpersonal

Education

Bachelor’s degree in a relevant field

Job description

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Description

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 3-5 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic, patient, and problem-solving oriented
• Responsibilities and Duties: Ability to multitask and handle high call volumes
• Working Conditions: Flexible to work in shifts, including weekends