Bpo Customer Service. Salary up to 25K-40K

Gratitude Philippines; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Job summary

A leading customer service company in Quezon City is seeking a Customer Service Specialist to deliver exceptional support via phone, email, and chat. The ideal candidate possesses a Bachelor's degree, has 3-5 years of experience, and demonstrates strong communication and problem-solving skills. Flexibility for shift work is essential, including weekends. This role offers the opportunity to enhance customer satisfaction and improve processes through collaboration.

Qualifications

• 3-5 years of experience in customer service.
• Ability to multitask and handle high call volumes.
• Flexible to work in shifts, including weekends.
• Empathetic, patient, and problem-solving oriented.
• Ability to multitask and handle high call volumes.
• Flexible to work in shifts, including weekends.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Manage and update customer accounts and records accurately.
• Handle customer complaints and provide effective solutions.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Skills

Strong communication skills

Interpersonal skills

Problem-solving oriented

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 3-5 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic, patient, and problem-solving oriented
• Responsibilities and Duties: Ability to multitask and handle high call volumes
• Working Conditions: Flexible to work in shifts, including weekends