Bpo Customer Service. Salary up to 25K-40K

Gratitude Philippines; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company in Metro Manila is seeking an experienced customer service representative to provide exceptional support via phone, email, and chat. The ideal candidate should have a Bachelor's degree and 3-5 years of experience in customer service. Strong communication and interpersonal skills are essential for resolving inquiries effectively. This position involves managing customer accounts and improving overall satisfaction by handling complaints and facilitating solutions in a dynamic environment.

Qualifications

• 3-5 years of experience in customer service.
• Empathetic and patient personality.
• Ability to multitask and handle high call volumes.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Manage and update customer accounts accurately.
• Handle customer complaints and provide effective solutions.

Skills

Strong communication skills

Interpersonal skills

Problem-solving orientation

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 3-5 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic, patient, and problem-solving oriented
• Responsibilities and Duties: Ability to multitask and handle high call volumes
• Working Conditions: Flexible to work in shifts, including weekends