Boutique Customer Service Coordinator

VA Masters - vamasters.com; Philippines; Presencial; PHP 240 000 - 360 000; Tempo integral

Resumo da oferta

VA Masters in the Philippines seeks a warm, organized Customer Service Coordinator to be the first contact for our boutique, specializing in custom gowns and alterations. You will answer calls, respond to SMS and social messages, and coordinate fittings, keeping customers updated on order progress.

The ideal candidate has a friendly, clear phone manner, excellent organizational skills, and experience maintaining accurate CRM records. Join a small, client-focused team.

Qualificações

• Proven experience in customer service, including handling inbound calls.
• Warm, clear, and confident phone manner with excellent spoken and written English.
• Experience managing customer inquiries through SMS and social messaging (Facebook and Instagram).
• Hands-on experience with CRM data entry and maintaining accurate customer records.
• Strong organizational skills with experience in appointment booking and calendar management.
• Reliable, detail-oriented, and able to work independently.
• Strong communication skills and a genuinely friendly, patient approach with customers.

Responsabilidades

• Answer inbound phone calls professionally and return missed calls and voicemails promptly.
• Respond to customer inquiries via SMS, Facebook Messenger, and Instagram Direct Messages.
• Book, reschedule, and coordinate fittings, consultations, and other appointments.
• Provide customers with clear and timely updates on the status of their gowns and alterations.
• Record all bookings, customer details, and interactions accurately in our CRM system.
• Maintain an organized appointment calendar and send reminders and confirmations as needed.
• Gather the details needed for each inquiry and route complex requests to the right team member.
• Follow up with customers to make sure each one receives a smooth, personal experience from inquiry to final fitting.

Conhecimentos

Inbound calls

Phone manner

SMS & social

CRM data entry

Calendar management

Independent worker

Communication skills

Descrição da oferta de emprego

We are looking for a warm, organized Customer Service Coordinator to be the first point of contact for our boutique, which specializes in custom gowns and alterations. You will answer calls, respond to messages across SMS and social media, book and coordinate fittings, and keep customers updated on the progress of their orders. The ideal candidate has a friendly, clear phone manner, excellent organizational skills, and experience keeping customer records accurate in a CRM.

Key Responsibilities:

• Answer inbound phone calls professionally and return missed calls and voicemails promptly
• Respond to customer inquiries via SMS, Facebook Messenger, and Instagram Direct Messages
• Book, reschedule, and coordinate fittings, consultations, and other appointments
• Provide customers with clear and timely updates on the status of their gowns and alterations
• Record all bookings, customer details, and interactions accurately in our CRM system
• Maintain an organized appointment calendar and send reminders and confirmations as needed
• Gather the details needed for each inquiry and route complex requests to the right team member
• Follow up with customers to make sure each one receives a smooth, personal experience from inquiry to final fitting

Mandatory Skills:

• Proven experience in customer service, including handling inbound calls
• Warm, clear, and confident phone manner with excellent spoken and written English
• Experience managing customer inquiries through SMS and social media messaging (Facebook and Instagram)
• Hands-on experience with CRM data entry and maintaining accurate customer records
• Strong organizational skills with experience in appointment booking and calendar management
• Reliable, detail-oriented, and able to work independently
• Strong communication skills and a genuinely friendly, patient approach with customers

Preferred Skills:

• Background in bridal, fashion, retail, or other appointment-based customer service
• Familiarity with the expectations of customers preparing for weddings and special events
• Ability to stay calm and empathetic with customers on time-sensitive or emotional occasions
• Ability to manage multiple conversations and channels simultaneously

Why Join Us:

Join a small, caring team that helps customers feel confident and celebrated on some of the most important days of their lives. You’ll play a central role in creating a smooth, personal experience for every customer, with room to grow as the business does. If you love helping people and keeping things running beautifully, we’d love to hear from you.