Billing Supervisor

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 350,000 - 650,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a supervisor to oversee cash posting staff, including onsite and remote workers. You will hire, train, and manage performance while ensuring compliance with HIPAA and Medicare-related regulations.

You will collaborate with Operations to strategize volume/inventory and improve processes to resolve payment delays. The role requires experience in UB-04, EOB interpretation, CPT and ICD-9 codes, and strong leadership skills to build a high-performing team across client

Qualifications

• 2-3 years of experience preferred; Supervisory experience or demonstrated leadership.
• Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes.
• Experience in HealthCare A/R and Patient Financial Services.

Responsibilities

• Supervise and lead day-to-day activities of cash posting staff (onsite and telecommuters).
• Hire, train, and schedule staff; monitor performance and conduct evaluations.
• Ensure compliance with state and federal laws and HIPAA requirements.
• Mentor staff and facilitate process improvements to reduce payment delays.
• Manage aging of accounts receivable and coordinate with payors for resolutions.

Skills

A/R healthcare

Leadership

Staff training

Customer service

Process improvement

Performance management

Interpersonal skills

Team building

HIPAA compliance

Job description

Position Summary

Supervises and leads the day-today activities of cash posting staff; both onsite and telecommuters, Hires, trains, schedules, monitors staff including the performance evaluation process. Effectively maintains a work environment which stimulates and motivates the growth of subordinates. Interacts with internal and external resources at multiple levels.

Responsibilities and Duties

• Works closely with Operations Manager on day-to-day task
• Assists Operations Manager in reporting and strategizing volume/inventory
• Trains and mentors Level 3a and 3b
• Ensures compliance with state and federal laws and regulations.
• Maintains a thorough understanding of health insurance and government programs, where necessary.
• Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
• Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors
• Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards.
• Manages desk assignments to meet employee productivity and collection efforts across all client facilities.
• Conducts interviews, hires, and trains employees
• Determines rewards and disciplinary actions required for employees based on performance
• Addresses complaints received and resolves problems or escalated issues

Knowledge, Skills, and Abilities

• Advanced knowledge of healthcare A/R
• Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
• Advanced writing skills
• Ability to provide advanced customer service
• Ability to plan and implement process improvements
• Ability to train and coach staff
• Ability to multi-task
• Strong leadership and organizational skills
• Proficient in building a strong team to meet performance goals
• Very good written and verbal communication skills
• Strong interpersonal skills

Required and Preferred Qualifications

• 2-3 years of experience preferred; Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes; Supervisory experience or demonstrated leadership.