Senior RevOps Customer Support Specialist

ZENDESK, INCORPORATED; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Zendesk, Incorporated in Manila seeks a RevOps Customer Support Sr. Specialist to resolve billing inquiries and manage fraud cases within our Finance Shared Services team.

You will handle omnichannel support (email, chat, phone), triage tickets, collaborate across teams, and drive process improvements while meeting SLAs. This role requires strong communication, attention to detail, and a customer-first mindset in a fast-paced environment.

Qualifications

• 2–4 years of relevant work experience in customer support, billing operations, or a related field.
• General knowledge of customer support principles, billing operations, and ticketing systems.
• Strong problem-solving, organizational, and collaboration skills.
• Excellent written and verbal communication abilities.
• Attention to detail and commitment to delivering quality service.
• Familiarity with CRM and ticketing tools (e.g., Zendesk, Zuora, Salesforce) is a plus.

Responsibilities

• Provide omnichannel support (email, chat, and phone) ensuring prompt, professional resolutions.
• Triage and reassign tickets per SOP to ensure timely closures.
• Process RevOps tickets related to billing following company policies.
• Monitor SLAs and maintain accurate performance metrics.
• Collaborate with cross-functional teams to optimize processes and playbooks.

Skills

Omnichannel support

Attention to detail

Excellent communication

Prioritization & multitasking

Collaboration

Zendesk experience

Education

Advanced degree acceptable

Tools

Zendesk

Zuora

Salesforce

Job description

Zendesk, Incorporated in Manila seeks a RevOps Customer Support Sr. Specialist to resolve billing inquiries and manage fraud cases within our Finance Shared Services team.

You will handle omnichannel support (email, chat, phone), triage tickets, collaborate across teams, and drive process improvements while meeting SLAs. This role requires strong communication, attention to detail, and a customer-first mindset in a fast-paced environment.