Billing Operations Team Lead, Global Logistics

American President Lines; Mexico; Hybrid; PHP 3,696,857 - 5,545,286; Full time

Job summary

CEVA Logistics is seeking a Logistics Operations Team Leader for the NORTAM region to lead a high-performing Billing team, ensuring accurate invoicing, timely delivery, and customer communication. The role emphasizes collaboration with local stations, overseas agents, and trucking providers while driving continuous process improvements.

The candidate should have 3–5 years in freight forwarding billing, strong English, and a track record of managing end-to-end billing processes in a fast-paced

Qualifications

• Bachelor’s degree in International Business, International Trade, Business Administration, Transportation or related field.
• Strong understanding of Billing and international logistics processes.
• Intermediate to advanced English proficiency (written and verbal).
• Ability to lead operational discussions, manage suppliers and customer escalations, and communicate effectively with global stakeholders in English.
• Strong business writing skills for operational reporting and customer communication.
• Ability to participate actively in meetings, conference calls, and operational reviews in English.
• Strong understanding of freight forwarding terminology and operational communication in English.

Responsibilities

• Supervise and support Executives in the daily execution of Billing, ensuring timely and accurate invoice processing and delivery.
• Monitor operational KPIs, productivity and SLA compliance, implementing corrective actions to maintain service excellence.
• Coordinate with local station, overseas agents and trucking providers (vendors) to ensure smooth billing execution.
• Manage operational escalations, urgent billings, delays and service failures, ensuring timely resolution and customer communication.
• Ensure compliance with company SOPs.
• Distribute workload, manage team priorities, and optimize operational resources to ensure efficiency and business continuity.
• Coach, mentor, and develop Executives through training, performance feedback, and operational support to strengthen team capabilities.
• Support continuous improvement initiatives by identifying process gaps, increasing operational efficiency, and promoting best practices within the Billing team.

Skills

Billing knowledge

Logistics operations

English proficiency

Leadership

Education

Bachelor’s degree in International Business/International Trade/Business Administration/Transportation

Job description

CEVA Logistics is seeking a Logistics Operations Team Leader for the NORTAM region to lead a high-performing Billing team, ensuring accurate invoicing, timely delivery, and customer communication. The role emphasizes collaboration with local stations, overseas agents, and trucking providers while driving continuous process improvements.

The candidate should have 3–5 years in freight forwarding billing, strong English, and a track record of managing end-to-end billing processes in a fast-paced