Continuous Improvement Management Expert NORTAM

American President Lines; Mexico; On-site; PHP 2,457,868 - 3,511,240; Full time

Job summary

CEVA A&O Mexico seeks a Continuous Improvement Management Expert for the NORTAM region to drive operational excellence across global transport and logistics services. You will lead continuous improvement initiatives, analyse and standardise processes, and collaborate with clients to deliver tailored solutions that drive growth.

The role requires 5+ years in global transportation, CRM experience, and strong TMS/data analysis capabilities within a dynamic, inclusive environment.

Qualifications

• Bachelor's degree in Business Management, Logistics, Supply Chain Management, or related field.
• Project management certification or knowledge in project management methodologies.
• Over 5 years in global transportation and freight forwarding with CRM and business development experience.
• Familiarity with freight forwarding operations including customs procedures and documentation standards.
• Proficiency with supply chain software tools, especially Transportation Management Systems.

Responsibilities

• Lead continuous improvement initiatives to streamline global transportation and freight forwarding operations, ensuring efficient and effective service delivery.
• Analyze customer internal and external supply chain processes to identify opportunities for standardisation and operational enhancements aligned with CEVA's objectives.
• Manage and support customer relationship management efforts by collaborating with clients to understand evolving business needs and offer tailored solutions.
• Utilize Transportation Management Systems (TMS) to design solution frameworks, conduct system mappings, and develop reports informing decision-making.
• Coordinate cross-functional teams and stakeholders with strong leadership to foster collaboration and shared success.
• Apply project management principles to oversee improvement projects from conception through execution within scope, time, and budget.
• Develop and deliver presentations, data visualisations, and reports using Microsoft Office Suite (Excel, Word, Visio, PowerPoint) to communicate findings across organisations.
• Apply critical situational analysis and decision-making to address challenges and align with enterprise goals.

Education

Bachelor's degree in Business Management, Logistics, Supply Chain Management, or related field

Project management certification or knowledge in project management methodologies

Extensive experience in global transportation and freight forwarding with customer relationship management and business development

Familiarity with freight forwarding operations including customs procedures and documentation

Strong proficiency with supply chain software tools, especially Transportation Management Systems

Tools

Transportation Management Systems

Microsoft Office (Excel, Word, Visio, PowerPoint)

Job description

Join CEVA A&O Mexico as a Continuous Improvement Management Expert for the NORTAM region, where you will play a pivotal role in enhancing operational excellence across our global transportation and logistics services. This is an exceptional opportunity for a skilled professional with a strong background in supply chain management and project leadership to drive business growth and optimise freight forwarding processes within a dynamic and inclusive environment.

Key Responsibilities:

• Lead continuous improvement initiatives to streamline global transportation and freight forwarding operations, ensuring efficient and effective service delivery.
• Analyse customer internal and external supply chain processes to identify opportunities for process standardisation and operational enhancements aligned with CEVA's strategic objectives.
• Manage and support customer relationship management efforts by collaborating closely with clients to understand their evolving business needs and offer tailored solutions that drive mutual growth.
• Utilise supply chain software and Transportation Management Systems (TMS) to design solution frameworks, conduct system mappings, and develop comprehensive reports that inform decision-making.
• Coordinate cross-functional teams and stakeholders with strong leadership abilities, promoting clear communication and two-way engagement to foster a culture of collaboration and shared success.
• Apply project management principles and tools to oversee improvement projects from conception through execution, ensuring milestones are met within scope, time, and budget.
• Develop and deliver presentations, data visualisations, and reports using Microsoft Office Suite (Excel, Word, Visio, PowerPoint) to communicate findings and progress effectively across varied organisational levels.
• Apply critical situational analysis and decision-making skills to address challenges promptly and pragmatically, influencing outcomes that align with enterprise-wide goals.

Qualifications and Experience:

• Equivalent of a Bachelor's degree in Business Management, Logistics, Supply Chain Management, or a related field.
• Project management certification or demonstrable knowledge in project management methodologies.
• Extensive experience (over 5 years) in global transportation and freight forwarding, with a proven track record in customer relationship management and business development.
• In-depth familiarity with freight forwarding operations including customs procedures and documentation standards, ensuring compliance and operational accuracy.
• Strong proficiency in supply chain software tools, particularly Transportation Management Systems, with practical skills in data analysis, reporting, and solution design.

Skills and Competencies:

• Exceptional aptitude for rapidly comprehending complex supply chain environments, with the capability to adapt and expand operational capacities to meet client and company needs.
• Broad understanding of enterprise-level business strategies, operational processes, process standardisation approaches, enabling technologies, and governance structures.
• Advanced skills in Microsoft Office Suite, particularly Excel, Word, Visio, and PowerPoint, essential for thorough analysis and impactful communication.
• Strong leadership presence with excellent interpersonal skills that motivate, coordinate, and engage team members and stakeholders effectively.
• High-level communication skills, both verbal and written, including the ability to visually communicate data and concepts to diverse audiences across all organisational tiers.
• Capability to pragmatically influence decision-making processes and foster alignment towards common objectives benefiting the entire enterprise.

Why CEVA A&O Mexico?

As part of CEVA Logistics, a leading global logistics company, you will join a vibrant and supportive community dedicated to innovation, continuous development, and delivering exceptional value to our customers. We are committed to inclusivity and diversity, creating a workplace where all team members can thrive and contribute their unique perspectives.

This role offers opportunities for professional growth through challenging and meaningful projects that impact the supply chain sector at a continental scale.