Billing Operations Consultant

mrisoftware; Manila; Hybrid; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Hybrid work 2 days WFH

HMO coverage

Annual leaves 20

Cashable leave 5

Job summary

MRI Software is seeking a capable Billing Operations Support professional in Manila to handle daily billing and account inquiries, ensure timely processing, and support payment interfaces. You will collaborate with consultants and engineers to resolve issues and prepare periodic reports.

Ideal candidates have at least 2 years in billing, customer service, or credit control, with strong English and good time management. Hybrid work arrangement offered with health coverage and leave benefits.

Qualifications

• 2+ years in day-to-day operational support in billing, accounting, or customer service.
• Experience in electricity retail or utility industry is advantageous.
• GCE O level, Diploma, Degree or equivalent in relevant field.

Responsibilities

• Provide excellent customer service for billing and account inquiries; resolve customer concerns.
• Verify and process applications such as account opening, closing, and modification.
• Verify and process bills and perform billing adjustments when required.

Skills

Billing support

Customer service

English proficiency

Time management

Education

Diploma/Degree

Tools

ERP systems

MS Office

Job description

Job Description

Provide excellent customer service to handle general incoming billing and account inquiries, and resolve customer's concern.

Verify and process applications such as account opening, closing, and modification.

Verify and process bills generated from system in an accurate and timely manner. Perform billing adjustment, mass charges/rebates when required.

Handle payment collection tasks and ensure smooth file transfers for payment interfaces.

Send reminder letters for overdue payments, follow up on arrears, and raise appropriate actions to ensure timely resolution.

Prepare and submit periodic or ad-hoc reports to both client and internal departments.

Coordinate closely with client and third-party vendors to ensure smooth communication, facilitating efficient billing operations.

Assist in software related enquiries. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.

Essential Skills and Experience

At least 2 years of experience in day-to-day operational support in areas such as billing, accounting, customer service, or credit control.

Experience in the electricity retail or utility industry would be an advantage.

Minimum qualification of GCE 'O' level, Diploma, Degree or equivalent in the relevant field.

Strong interpersonal skills with service oriented and empathetic mindset.

Responsible with good time management and organisation skills to follow through customers' issues.

Proficient in English. Ability to converse in Chinese, Malay or Indian will be a benefit

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)

Plus additional benefits

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!