Billing Liaison Officer

BDO Unibank; Digos; On-site; PHP 279,000 - 446,000; Full time

Job summary

BDO Unibank is seeking a detail-oriented professional in the Philippines to support billing and monitoring within unsecured loan operations. The role involves timely submission of billings, monitoring of account statuses, and collaborative actions with payroll officers to address remittance issues.

Applicants should have a college degree in business or accounting and 2 years of relevant experience. Strong written and verbal communication skills are essential; the position includes participation

Qualifications

• College graduate, preferably with business and/or accounting background.
• 2 years relevant work experience in unsecured loan operations, especially with sales, billing and/or collections.
• Strong verbal and written communication skills, ability to handle invoices and documents accurately.

Responsibilities

• Timely and accurate submission of billings and its supporting documents.
• Monitors status of billed accounts (deducted, undeducted, rejected or inactive) including buy-out transactions.
• Proactively determines solutions for undeducted and discontinued deductions; coordinates with payroll offices regarding remittances.
• Provides MIS reports to Billing and Monitoring and Collections Units; conducts site visits for remittance documents.

Skills

Billing

Monitoring

Collections

Payroll coordination

Education

College degree in Business or Accounting

Tools

Computer literacy

Job description

Select how often (in days) to receive an alert:

This position helps in maintaining satisfactory completion rate of institutions or agencies under Salary Loan products through:

• Ensuring accurate, complete and timely submission of billings
• Effective monitoring of billed accounts and performance of accredited institutions
• Ensuring compliance with internal and external credit policies, guidelines or regulations

Job Summary

Specific Duties and Tasks:

A. Billing and Monitoring

• Timely and accurate submission of billings and its supporting documents
• Regularly monitors status of billed accounts (deducted, undeducted, rejected or inactive) including buy-out transactions as to completion of required documents
• Proactively determines solutions for handling undeducted and discontinued deductions through:
• Payroll inquiries to negotiate adjustment of deduction based on available NTHP and other solutions to continue salary deduction
• Collection efforts to manage undeducted billings (Current to 1-30 days)
• Initiate monitoring, re-billing or curing of accounts for transferred borrowers
• Provides timely feedback on the result of account monitoring
• Ensures collection of remittance documents within established turnaround time
• Coordinates with Credit and Collection Unit the posting of remittance and other account-related transactions such as refund, minimal balance clean-up
• Coordinates with payroll offices the concerns or inquiries regarding remittances
• Provides MIS reports to H.O Billing and Monitoring Unit and Collections Unit on the performance of the accredited institutions
• Conducts site visit to institutions for pick-up of remittance documents from schools and perform inquiries or initiate meetings with payroll officers to discuss billing matters

Others:

• Extends active participation during unit meetings and related-task orientations
• Attending required internal and external meetings and training (regular and periodic)
• Assists in credit-related transactions as an alternate processor in the absence of Credit Assistant
• Initiates discussion with Collection and Sales team on problematic accounts and collaboratively provide solution to rehabilitate the accounts from turning Past Due or NPL
• Contribute to team effort by performing/accomplishing other functions/tasks as needed
• Perform telephone or site visit verification for the accreditation of Deped and Non-Deped Institutions.

Education- College graduate, preferably with business and/or accounting background

Work Experience- Preferably with 2 years relevant work experience as an officer in unsecured loan operations particularly with sales, billing and/or collections.

Technical Knowledge and Skills- Computer literate, able to demonstrate strong verbal and writtencommunication skills

Behavioral Skills- Must be target-oriented, hard working, very keen to details and with people management skills. Must be resourceful and proactive in finding ways to improve and promote quality of billing.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 27536

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