Billing & Monitoring Officer

BDO Unibank; Digos; On-site; PHP 240,000 - 360,000; Full time

Job summary

BDO Unibank, Inc. is seeking a Billing and Monitoring Specialist to ensure timely submission of billings and to monitor billed accounts for salary loan products.

The role involves coordinating with payroll offices, credit and collections, and providing MIS insights to support institutional partners. The ideal candidate has a college degree in business or accounting and 2 years’ relevant experience, with strong written and verbal communication skills and attention to detail.

Qualifications

• Bachelor’s degree in business or accounting preferred.
• Minimum 2 years in unsecured loan operations, billing, or collections.
• Strong verbal and written communication skills.

Responsibilities

• Submit billings accurately and on time with supporting documents.
• Monitor status of billed accounts, including deductions and refunds.
• Coordinate with payroll and credit teams on remittance and postings.
• Provide MIS reports on performance of institutions.
• Attend meetings and assist in related credit transactions as needed.

Skills

Verbal communication

Written communication

People management

Detail orientation

Target-driven

Education

College degree in business or accounting

Job description

Select how often (in days) to receive an alert:

This position helps in maintaining satisfactory completion rate of institutions or agencies under Salary Loan products through:

• Ensuring accurate, complete and timely submission of billings
• Effective monitoring of billed accounts and performance of accredited institutions
• Ensuring compliance with internal and external credit policies, guidelines or regulations

Job Summary

Specific Duties and Tasks:

A. Billing and Monitoring

• Timely and accurate submission of billings and its supporting documents
• Regularly monitors status of billed accounts (deducted, undeducted, rejected or inactive) including buy-out transactions as to completion of required documents
• Proactively determines solutions for handling undeducted and discontinued deductions through:
• Payroll inquiries to negotiate adjustment of deduction based on available NTHP and other solutions to continue salary deduction
• Collection efforts to manage undeducted billings (Current to 1-30 days)
• Initiate monitoring, re-billing or curing of accounts for transferred borrowers
• Provides timely feedback on the result of account monitoring
• Ensures collection of remittance documents within established turnaround time
• Coordinates with Credit and Collection Unit the posting of remittance and other account-related transactions such as refund, minimal balance clean-up
• Coordinates with payroll offices the concerns or inquiries regarding remittances
• Provides MIS reports to H.O Billing and Monitoring Unit and Collections Unit on the performance of the accredited institutions
• Conducts site visit to institutions for pick-up of remittance documents from schools and perform inquiries or initiate meetings with payroll officers to discuss billing matters

Others:

• Extends active participation during unit meetings and related-task orientations
• Attending required internal and external meetings and training (regular and periodic)
• Assists in credit-related transactions as an alternate processor in the absence of Credit Assistant
• Initiates discussion with Collection and Sales team on problematic accounts and collaboratively provide solution to rehabilitate the accounts from turning Past Due or NPL
• Contribute to team effort by performing/accomplishing other functions/tasks as needed
• Perform telephone or site visit verification for the accreditation of Deped and Non-Deped Institutions.

Education- College graduate, preferably with business and/ou taccounting background

Work Experience- Preferably with 2 years relevant work experience as an officer in unsecured loan operations particularly with sales, billing and/or collections.

Technical Knowledge and Skills- Computer literate, able to demonstrate strong verbal and writtencommunication skills

Behavioral Skills- Must be target-oriented, hard working, very keen to details and with people management skills. Must be resourceful and proactive in finding ways to improve and promote quality of billing.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 27495

The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc. BDO Unibank Inc. ® All Rights Reserved.