Billing & Contract Specialist (Hybrid, MSP)

Prime System Solutions; Quezon City; Hybrid; PHP 614,000 - 837,000; Full time

Benefits offered by this job

Prime Office Location

Modern Workspace

Paid Leave

HMO Benefits

Government‑mandated Benefits

Job summary

Prime System Solutions, a Philippine MSP, seeks a detail-oriented Billing Specialist to manage customer agreements and ensure accurate billing based on contracts, MSAs, and SOWs. You will configure billing terms in ConnectWise Manage and coordinate with Sales, Project Management, Service Delivery, and Finance to keep revenue aligned with contracts.

The role requires hands-on ConnectWise Manage experience, MSP billing knowledge, and strong Excel skills to prevent revenue leakage and ensure timely

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field, or equivalent relevant work experience.
• At least 3 years of experience in billing operations, contract administration, finance operations, or a related role, preferably within an MSP or IT services environment.
• Hands-on experience with ConnectWise Manage agreements, including agreement additions, billing cycles, configuration, and invoicing.
• Ability to review signed contracts, MSAs, and SOWs and translate contractual terms into accurate billing system setups.
• Understanding of MSP billing models, including recurring billing, fixed-fee services, project-based billing, and time-and-materials billing.
• Strong Microsoft Excel skills and the ability to analyze billing data and investigate discrepancies.
• Excellent attention to detail, organizational skills, and problem-solving abilities.
• Strong written and verbal communication skills, including the ability to clarify contract terms and raise concerns when services fall outside the agreed scope.

Responsibilities

• Review signed contracts, MSAs, and SOWs to identify services, pricing and terms.
• Set up and maintain customer agreements in ConnectWise Manage with accurate configurations.
• Process amendments, service additions/removals, price changes, renewals, and cancellations.
• Clarify discrepancies with Sales and Finance before activating agreements.
• Review invoices to ensure billing aligns with contracts and detect discrepancies for resolution.
• Identify unbilled services or billing for non-delivered services to prevent revenue leakage.
• Reconcile agreement changes with vendor-billed services (e.g., Microsoft CSP, Pax8).
• Support billing inquiries, disputes, credits, and month-end/audits.
• Coordinate onboarding with Project Management and Service Delivery to align with contracts.
• Monitor renewals and changes, applying price increases on correct dates.
• Maintain billing records in ConnectWise Manage and NetSuite; generate status reports.

Skills

ConnectWise Manage

MS Excel

MSP billing models

Billing reconciliation

Invoice accuracy

Education

Bachelor's degree in Business/Finance/Accounting or related field

Tools

ConnectWise Manage

NetSuite

Microsoft CSP

Pax8

Job description

Prime System Solutions, a Philippine MSP, seeks a detail-oriented Billing Specialist to manage customer agreements and ensure accurate billing based on contracts, MSAs, and SOWs. You will configure billing terms in ConnectWise Manage and coordinate with Sales, Project Management, Service Delivery, and Finance to keep revenue aligned with contracts.

The role requires hands-on ConnectWise Manage experience, MSP billing knowledge, and strong Excel skills to prevent revenue leakage and ensure timely