Billing & Collections Team Lead — Policy & Analytics

aia; Taguig; On-site; PHP 350,000 - 550,000; Full time

Job summary

AIA Philippines is seeking an experienced professional to perform intermediate technical and administrative work supervising and managing the billing activities. You will collaborate with the Collections team for efficient Billing and Collections operations.

The role directs junior to experienced staff, provides training, monitors compliance, communicates deadlines, and supports process enhancements. Build a career with us to help customers live Healthier, Longer, Better Lives.

Responsibilities

• Direct and manage junior to experienced staff in the performance of a variety of policy billing, as well as relevant financial analysis and reporting activities.
• Provide training and guidance to subordinates with respect to understanding, analyzing and reporting of billing output and related operational and financial metrics.
• Monitor assigned billing activities for compliance with established risk and controls management.
• Communicate deadlines and data submission requirements to other departments, such as the suspense reports, to ensure timely and accurate preparation of such analyses.
• Bring inconsistencies and problems to the attention of senior management through risk incidences.
• Provide assistance to the Billing, Collections and Corporate Operations Head in the development, design, implementation and process enhancement initiatives as necessary.
• Maintain client and policy information
• Process bills and payments
• Support policy adjustments
• May facilitate passing through policy-specific client instructions / enquiries to relevant parties

Job description

AIA Philippines is seeking an experienced professional to perform intermediate technical and administrative work supervising and managing the billing activities. You will collaborate with the Collections team for efficient Billing and Collections operations.

The role directs junior to experienced staff, provides training, monitors compliance, communicates deadlines, and supports process enhancements. Build a career with us to help customers live Healthier, Longer, Better Lives.