Bilingual (Spanish) Patient Care Coordinator-Fixed Term | Hybrid/Alabang

Civicom Pacific Corp.; Muntinlupa; Hybrid; PHP 614,000 - 725,000; Full time

Job summary

Civicom invites applications for a Bilingual (Spanish) Patient Care Coordinator on a fixed-term basis in an Alabang hybrid setup. The role focuses on supporting a US-based client, verifying insurance, scheduling, and delivering a seamless patient experience.

Fluency in English and Spanish is essential for interaction with diverse patients and stakeholders. The position is 3 months minimum with potential extension or transition to long-term engagement, offering a competitive monthly salary and a

Qualifications

• Fluency in English and Spanish required.
• Experience in Customer Service, Pre-Authorization, Scheduling, Medical Reception in a BPO setting.
• Knowledge of US health insurance pre-authorization and eligibility is a plus.
• Excellent communication with local and foreign teams.
• Sales experience in a BPO setting is advantageous but not required.
• Experience with EMR systems is a plus.
• Licensure or experience with Physical Therapy, Sports Rehab, Hospital Administration, etc., is a plus.

Responsibilities

• Answer incoming patient calls in English and Spanish; document messages and coordinate with parties.
• Schedule appointments for new and existing patients; manage calendars.
• Conduct patient intake and verify information for records.
• Make outbound calls to arrange appointments and confirm schedules.
• Update patient schedules and history in EMR to support tracking.
• Communicate patient messages to doctors' offices for prompt follow-up.

Skills

Bilingual English/Spanish

Customer service

Scheduling

EMR software

Tools

EMR systems

Job description

Job Title: Bilingual (Spanish) Patient Care Coordinator-Fixed Term | Hybrid/Alabang

Salary: ₱55,000 – ₱65,000 per month

Work Schedule: Mondays to Fridays 10am-7pm EST / Schedule subject to change based on client requirements

Setup: Hybrid - 2x/week onsite for the first month, then 1x/month; equipment provided

About the Role:

We are seeking a friendly, detail-oriented, and bilingual Patient Care Coordinator to support a US-based client for a fixed initial term of 3 months with the possibility of extending or even a consideration for long-term engagement.

In this role, you will serve as a vital link between patients, healthcare providers, and insurance companies. Your responsibilities will include responding to inquiries, verifying insurance coverage and eligibility, scheduling appointments, and managing routine administrative tasks - all with the goal of delivering a seamless and positive experience for every patient.

Fluency in both English and Spanish is required, as you will be communicating with a diverse group of patients and stakeholders in both languages.

Key Responsibilities:

• Answer incoming patient calls in both English and Spanish, ensuring accurate message documentation and timely communication with the appropriate parties
• Schedule appointments for both new and existing patients to ensure efficient calendar management
• Conduct patient intake for new patients by verifying information to maintain accurate and complete records
• Make outbound calls to prospective and current patients to arrange appointments and confirm schedules
• Update and maintain patient schedules and history in Electronic Medical Records (EMR) systems to support seamless appointment tracking
• Communicate patient messages effectively via email to doctors’ offices to ensure prompt follow-up

Qualifications

• Fluency in English and Spanish, with excellent communication skills in both languages
• Relevant experience in Customer Service, Pre-Authorization, Scheduling, Medical Reception in a BPO setting
• Working knowledge about US-based insurance pre-authorization, verification, health claims, and eligibility claims is a plus but not required
• Excellent communication skills with the ability to collaborate with a local and foreign team
• Sales experience in a BPO setting is advantageous but not required
• Experience with EMR Systems is a plus but not required
• Licensure or experience with Physical Therapy, Sports Rehab, Hospital Administration, etc., is a plus but not required

If you’re the person we’ve been looking for, you can expect:

• This is a fixed-term position (minimum 3 months) with the possibility of becoming a permanent, full-time role
• To create and be part of something truly remarkable
• A competitive salary package based on your talent and experience
• Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People

About Civicom

Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location.

For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.

In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.

Join Our Team at WelcomeWare

At WelcomeWare, a business unit of Civicom, we're reshaping the future of front desk operations with our groundbreaking virtual receptionist platform. Our mission is to streamline customer service experiences across various industries, leveraging state-of-the-art kiosks and customizable software to ensure operational excellence and superior service delivery.

As a member of our team, you'll contribute to a culture of innovation, where your work directly enhances the efficiency and effectiveness of businesses worldwide. You'll engage with advanced technologies in a collaborative environment, dedicated to providing secure, reliable, and user-friendly solutions.

Why Choose WelcomeWare?

Be part of a forward-thinking company that values creativity and innovation.

Work with cutting-edge technology that makes a tangible difference in various sectors.

Join a supportive team committed to professional growth and development.

Contribute to a service that prioritizes security and user experience, with a strong adherence to HIPAA compliance.

We invite you to be a part of our journey at WelcomeWare, where your contributions will not only propel your career but also redefine the standard of customer service in today's fast-paced world.