Bilingual Patient Care Coordinator (Spanish/English) Hybrid

Civicom Pacific Corp.; Muntinlupa; Hybrid; PHP 614,000 - 725,000; Full time

Job summary

Civicom invites applications for a Bilingual (Spanish) Patient Care Coordinator on a fixed-term basis in an Alabang hybrid setup. The role focuses on supporting a US-based client, verifying insurance, scheduling, and delivering a seamless patient experience.

Fluency in English and Spanish is essential for interaction with diverse patients and stakeholders. The position is 3 months minimum with potential extension or transition to long-term engagement, offering a competitive monthly salary and a

Qualifications

• Fluency in English and Spanish required.
• Experience in Customer Service, Pre-Authorization, Scheduling, Medical Reception in a BPO setting.
• Knowledge of US health insurance pre-authorization and eligibility is a plus.
• Excellent communication with local and foreign teams.
• Sales experience in a BPO setting is advantageous but not required.
• Experience with EMR systems is a plus.
• Licensure or experience with Physical Therapy, Sports Rehab, Hospital Administration, etc., is a plus.

Responsibilities

• Answer incoming patient calls in English and Spanish; document messages and coordinate with parties.
• Schedule appointments for new and existing patients; manage calendars.
• Conduct patient intake and verify information for records.
• Make outbound calls to arrange appointments and confirm schedules.
• Update patient schedules and history in EMR to support tracking.
• Communicate patient messages to doctors' offices for prompt follow-up.

Skills

Bilingual English/Spanish

Customer service

Scheduling

EMR software

Tools

EMR systems

Job description

Civicom invites applications for a Bilingual (Spanish) Patient Care Coordinator on a fixed-term basis in an Alabang hybrid setup. The role focuses on supporting a US-based client, verifying insurance, scheduling, and delivering a seamless patient experience.

Fluency in English and Spanish is essential for interaction with diverse patients and stakeholders. The position is 3 months minimum with potential extension or transition to long-term engagement, offering a competitive monthly salary and a