Bilingual Remote Broadcast Tech Support Engineer (24/7)

HCLTech; Mexico; On-site; MXN 420,000 - 720,000; Full time

Job summary

HCLTech is a global technology company providing digital, engineering, cloud and AI services. We are seeking a Production & Technology Support Engineer to support broadcast and production systems for live TV programming.

The role requires bilingual English/Spanish, with experience in television, broadcast, media production, or newsroom environments. You will participate in a 24x7 support model and collaborate with multiple teams to ensure service restoration and reliability.

Qualifications

• 3+ years in Broadcast Technology or similar environments.
• Fluent English (written and verbal).
• Experience supporting live TV, news, or media production environments.
• Hands-on troubleshooting with Saga Workflow, Mimir (MAM), video playback, on-air graphics, and control-room devices.

Responsibilities

• Provide real-time support for live broadcast and production operations.
• Troubleshoot production applications, newsroom systems, media workflows, and control-room technologies.
• Manage incidents from detection through resolution, ensuring timely communication and service restoration.
• Support video playback, on-air graphics, teleprompter systems, MOS devices, and production control room technologies.
• Monitor system health and collaborate with Engineering, Operations, IT, vendors, and production teams.
• Participate in a 24x7 support model with rotating shifts and on-call coverage.
• Document incidents, root causes, and operational procedures.

Skills

Broadcast knowledge

Production support

Incident management

English fluency

Troubleshooting

Tools

Saga Workflow

Mimir MAM

Video playback

On-air graphics

Production control room

Job description

HCLTech is a global technology company providing digital, engineering, cloud and AI services. We are seeking a Production & Technology Support Engineer to support broadcast and production systems for live TV programming.

The role requires bilingual English/Spanish, with experience in television, broadcast, media production, or newsroom environments. You will participate in a 24x7 support model and collaborate with multiple teams to ensure service restoration and reliability.