Bilingual Medical Virtual Assistant – Remote Front Desk

Winning Assistants, Inc.; Philippines; Remote; PHP 521,000 - 695,000; Full time

Benefits offered by this job

HIPAA & Cybersecurity Training

Dedicated HR & Contractor Support Team

Top 1% VA Training

US Holidays per client

Optional Performance-Based Incentives

Job summary

Winning Assistants, Inc. is seeking a Medical Virtual Assistant (Spanish-English bilingual) to support front-desk and administrative tasks for a US-based physical therapy practice. The role is remote, full-time, with hours 8:00 AM–5:00 PM EDT, Monday–Friday.

Responsibilities include virtual client greeting, appointment scheduling, co-pay collection, and patient communication. Requires 1+ year in medical administration and fluency in English and Spanish, with WebPT experience preferred.

Qualifications

• At least 1 year of medical administration, healthcare support, or front-desk experience.
• Proven experience handling patient scheduling and inbound calls in healthcare.
• Experience collecting patient co-pays and deductibles, with professional, patient-friendly communication.
• Comfort with EMR/EHR systems; WebPT experience is a plus.

Responsibilities

• Greet patients virtually and assist with check-in; conduct face-to-face interactions via tablet during check-in.
• Collect patient co-pays and deductibles and confirm patient details.
• Answer inbound phone calls and respond to patient inquiries.
• Schedule, confirm, and manage patient appointments accurately.
• Perform patient communication and follow-ups.
• Support patient care coordination through remote administrative tasks.
• Complete back-end administrative tasks as needed.
• Enter and maintain patient data in the patient management system.
• Use EMR/EHR systems; WebPT experience preferred.
• Remain on camera in a virtual room with the client for real-time collaboration.

Skills

Bilingual English/Spanish

Front desk experience

Remote work

Tools

WebPT

Optimum

EMR/EHR systems

Job description

Winning Assistants, Inc. is seeking a Medical Virtual Assistant (Spanish-English bilingual) to support front-desk and administrative tasks for a US-based physical therapy practice. The role is remote, full-time, with hours 8:00 AM–5:00 PM EDT, Monday–Friday.

Responsibilities include virtual client greeting, appointment scheduling, co-pay collection, and patient communication. Requires 1+ year in medical administration and fluency in English and Spanish, with WebPT experience preferred.