Bilingual Medical Receptionist (Spanish/English) + Epic EMR

My Mountain Mover; Philippines; Remote; PHP 335,000 - 502,000; Full time

Job summary

My Mountain Mover is seeking a Medical Virtual Assistant to serve as the first point of contact for patients, manage scheduling and intake, and coordinate insurance verifications and referrals. The role involves working with Epic EMR and supporting fast-paced clinical operations.

The ideal candidate has 1–3 years in healthcare front-desk roles, fluent in Spanish and English, with strong organizational skills and empathy. Training for Epic will be provided.

Qualifications

• Bilingual Fluency: Must be fluent in both Spanish and English (written and verbal communication) to effectively assist our Spanish-speaking patient base.
• Healthcare Experience: Prior experience working as a Medical Virtual Assistant or in a healthcare front-desk/receptionist role is strictly required (1-3 years)
• EMR Proficiency: Experience with Epic is highly preferred but is a trainable item for them.
• Professional Skills: Strong organizational skills, empathy, and the ability to handle administrative tasks efficiently in a fast-paced medical environment.

Responsibilities

• Patient Communication: Act as the first point of contact for patient inquiries via phone calls, emails, and SMS.
• Scheduling & Intake: Manage patient scheduling, conduct thorough patient intake procedures, and handle routine patient follow-ups.
• Insurance & Authorizations: Perform accurate insurance verification and promptly process prior authorizations to ensure seamless patient care.
• Referral Management: Coordinate and manage patient referrals to and from other healthcare providers.
• System Management: Navigate and utilize the Epic EMR system for patient records and daily operational workflows (training will be provided for Epic)

Skills

Bilingual (Spanish-English)

Healthcare experience

Empathy

Organizational skills

Tools

Epic EMR

Job description

My Mountain Mover is seeking a Medical Virtual Assistant to serve as the first point of contact for patients, manage scheduling and intake, and coordinate insurance verifications and referrals. The role involves working with Epic EMR and supporting fast-paced clinical operations.

The ideal candidate has 1–3 years in healthcare front-desk roles, fluent in Spanish and English, with strong organizational skills and empathy. Training for Epic will be provided.