Japanese Bilingual Support Specialist — Rotating Shifts

Fuku; Manila; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Rice allowance

Medical allowance

Coffee and snacks

Employee referral program

Career development

Team events

Job summary

Hytech, a leading management consulting firm in digital transformation for fintech, invites a Japanese-speaking Customer Support Specialist in Manila to join our Philippines team. You will handle live chat and email requests, verify documents hourly, and keep clients updated via our CRM.

You will support 24/7 coverage, work rotating shifts including weekends and holidays, and aim for quarterly KPIs while learning our fast-moving fintech operations.

Qualifications

• JLPT N1 level or equivalent is preferred.
• Prior experience in customer support or operations within finance or IT is a strong plus.
• Willingness to work in rotating shifts, including early mornings, evenings, weekends, and public holidays.

Responsibilities

• Process client requests and resolve issues via live chat and email using the CRM system, ensuring accuracy and attention to detail.
• Escalate issues to appropriate specialists through Zendesk or Freshworks when necessary, and update clients on request status.
• Verify documents submitted by clients on an hourly basis.
• Prepare and interpret reports and documentation with acceptable detail and accuracy.
• Attend company seminars and meet assessment targets to understand business functions and roles.
• Achieve quarterly KPI targets set by the Customer Support Manager.
• Perform other ad hoc tasks as assigned.

Skills

Japanese language

Under pressure

Analytical skills

Fast learner

Problem solving

Team player

Customer support experience

Tools

Zendesk

Freshworks

Job description

Hytech, a leading management consulting firm in digital transformation for fintech, invites a Japanese-speaking Customer Support Specialist in Manila to join our Philippines team. You will handle live chat and email requests, verify documents hourly, and keep clients updated via our CRM.

You will support 24/7 coverage, work rotating shifts including weekends and holidays, and aim for quarterly KPIs while learning our fast-moving fintech operations.