Bilingual Japanese CSR Pro – Onsite in Taguig

J-K Network Services; Taguig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Life Insurance

13th Month Pay

Performance Bonus

Career development opportunities

Government-mandated Benefits

Job summary

A leading BPO company in Taguig is seeking a Japanese Process Specialist to provide customer support via calls and emails. Applicants should be fluent in Japanese and English, with at least one year of customer service experience. This role requires a Bachelor's degree or higher and the ability to work onsite. Benefits include life insurance, 13th month pay, performance bonuses, and opportunities for career development.

Qualifications

• Fluent in Japanese (N1, N2, or N3) and English.
• 1+ year experience in customer service.
• Willing to work onsite in a BPO setup.

Responsibilities

• Provide customer support via emails and calls.
• Identify customers' needs to ensure satisfaction.
• Address customer complaints and follow up for resolution.
• Provide accurate information using appropriate methods.

Skills

Communication in Japanese

Customer service skills

Problem-solving

Education

Bachelor's degree or higher

Job description

A leading BPO company in Taguig is seeking a Japanese Process Specialist to provide customer support via calls and emails. Applicants should be fluent in Japanese and English, with at least one year of customer service experience. This role requires a Bachelor's degree or higher and the ability to work onsite. Benefits include life insurance, 13th month pay, performance bonuses, and opportunities for career development.