Bilingual IT Service Desk Analyst (English/Spanish) – Onsite

RecruitNest Consulting; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

RecruitNest Consulting is seeking experienced Service Desk Analysts (English and Spanish) to join our client's team in Taguig City. You will troubleshoot Windows 10/11, macOS, and Microsoft 365, manage user requests, and ensure timely resolution of IT issues in a corporate environment.

The role requires 3+ years in a corporate IT Service Desk or MSP, strong English or Spanish communication, and willingness to work fully onsite on a 24/7 rotational schedule.

Qualifications

• Bachelor's degree in CS/CE is a big plus.
• 3+ years of experience in a corporate IT Service Desk or Managed Services environment.
• Excellent verbal and written communication skills in English or Spanish, depending on the position.
• Proficient in Windows 10/11 and macOS troubleshooting.
• Strong knowledge of Microsoft 365 administration and applications.
• Solid understanding of Active Directory, Entra ID, MFA, VPN, and basic TCP/IP networking.
• Experience using enterprise ITSM tools, preferably ServiceNow.
• Strong troubleshooting, communication, and customer service skills.
• Willingness to work fully onsite in Taguig City, on a rotational schedule supporting 24/7 operations.

Responsibilities

• Diagnose and troubleshoot technical issues involving Windows 10/11, macOS, Microsoft 365 applications, Microsoft Teams, Exchange Online, VPN, and network connectivity.
• Provide user administration and request fulfillment, including account access and permissions management.
• Support Active Directory, Entra ID, Multi-Factor Authentication (MFA), and other enterprise IT services.
• Manage and resolve incidents and service requests using ServiceNow or other ITSM tools.
• Provide remote technical support and escalated complex issues to the appropriate teams when necessary.
• Maintain accurate documentation of incidents, requests, and troubleshooting activities.

Skills

Communication skills

Troubleshooting

Customer service

Windows 10/11

macOS

Microsoft 365

Active Directory

Entra ID

MFA

VPN

TCP/IP

ServiceNow

Remote support

Education

Bachelor's degree in Computer Science / Computer Engineering

Tools

ServiceNow

Job description

RecruitNest Consulting is seeking experienced Service Desk Analysts (English and Spanish) to join our client's team in Taguig City. You will troubleshoot Windows 10/11, macOS, and Microsoft 365, manage user requests, and ensure timely resolution of IT issues in a corporate environment.

The role requires 3+ years in a corporate IT Service Desk or MSP, strong English or Spanish communication, and willingness to work fully onsite on a 24/7 rotational schedule.