Service Desk Analyst (English / Spanish)

GSS HR Solutions Private Limted; Taguig; On-site; PHP 446,000 - 714,000; Full time

Job summary

GSS HR Solutions Private Limted in Taguig is seeking candidates for an IT Service Desk role with 3+ years of corporate experience. The position is onsite in Taguig (5 days per week) with a rotational 24/7 shift and is a permanent, direct-hire opening with an MNC.

English or Spanish language skills are required. Applicants should be proficient in Windows 10/11 and macOS, have solid Microsoft 365 administration, and familiarity with Active Directory, Entra ID, MFA, VPN, and basic networking.

Qualifications

• 3+ years of proven experience in a corporate IT Service Desk or Managed Services environment.
• Language skills: English or Spanish.
• Proficient in Windows 10/11 and macOS support.
• Strong Microsoft 365 administration.
• Solid understanding of Active Directory, Entra ID, MFA, VPN, and basic TCP/IP networking.
• Experience with enterprise ITSM tools (ServiceNow).
• Diagnose and troubleshoot technical issues related to Windows 10/11, macOS, Microsoft 365 applications, Teams, Exchange Online, VPN, and network connectivity.

Skills

IT Service Desk experience

Windows 10/11 support

macOS support

Microsoft 365 administration

Active Directory

Entra ID & MFA

VPN & TCP/IP basics

English or Spanish

Tools

ServiceNow

Job description

Location: Taguig (5 days onsite per week)

Shift: Rotational shift (24/7)

Job type: Permanent with MNC - direct hire

Openings:

Required Skills:

• Experience: 3+ years of proven experience in a corporate IT Service Desk or Managed Services environment.


• Language Skills: Excellent communication in English or Spanish


• Proficient in Windows 10/11 operating systems and macOS support.


• Strong administration skills in Microsoft 365


• Solid understanding of Active Directory, Entra ID, MFA, VPN, and basic TCP/IP networking.


• Experience with enterprise ITSM tools (ServiceNow)


• Diagnose and troubleshoot technical issues related to Windows 10/11, macOS, Microsoft 365 applications, Teams, Exchange Online, VPN, and network connectivity.