Bilingual French Customer Support — Night Shift Onsite

iOPEX Technologies Phil; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

iOPEX Technologies Phil is seeking a bilingual French Customer Service Specialist to support French-speaking clients via inbound calls and emails. The role requires fluency in French and English and being onsite in Bonifacio Global City, Taguig on a night shift.

You will maintain accurate records of interactions, identify customer needs, and collaborate with the team to improve satisfaction while adhering to policies.

Qualifications

• Fluency in French and English with strong communication skills.
• Willing to work onsite on a night/shifting schedule in BGC, Taguig.

Responsibilities

• Provide excellent customer service to French-speaking clients via inbound calls and emails.
• Handle queries, complaints, and requests in a timely and professional manner.
• Identify customer needs and cross-sell or upsell relevant products and services.
• Maintain accurate records of customer interactions and follow up as needed.
• Collaborate with team members to share best practices and improve customer satisfaction.
• Adhere to company policies, procedures, and quality standards.

Skills

French

English

Job description

iOPEX Technologies Phil is seeking a bilingual French Customer Service Specialist to support French-speaking clients via inbound calls and emails. The role requires fluency in French and English and being onsite in Bonifacio Global City, Taguig on a night shift.

You will maintain accurate records of interactions, identify customer needs, and collaborate with the team to improve satisfaction while adhering to policies.