Bilingual Customer Care Agent — Onsite (Mexico City)

Qualfon Philippines, Inc.; Mexico; On-site; PHP 611,000 - 855,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

100% paid training

Job summary

Qualfon Philippines, Inc. is seeking an onsite Customer Service Representative in Mexico City to deliver high-quality support for a grocery delivery and pickup campaign. You will provide personalized assistance, listen actively, and resolve inquiries with empathy to ensure first-contact satisfaction.

The role requires Advanced English (B2+/C1), 1–2 years in BPO or customer service, fast typing (25 wpm), and shifts that rotate. A high school diploma and full documentation are needed.

Qualifications

• English proficiency at B2+ to C1 level.
• 1-2 years of experience in BPO or customer service.
• Typing at least 25 words per minute with 90% accuracy.
• Knowledge of MS Office and the Internet.
• Willingness to work rotating shifts.
• Completed high school diploma.
• 18 years or older with valid documentation.

Responsibilities

• Provide personalized and high-quality customer service.
• Listen actively and resolve inquiries with empathy and professionalism.
• Ensure customer satisfaction from the first contact.
• Manage multiple tasks while delivering exceptional service.

Skills

Advanced English

Customer service

Typing speed 25 wpm

Education

High school diploma

Job description

Qualfon Philippines, Inc. is seeking an onsite Customer Service Representative in Mexico City to deliver high-quality support for a grocery delivery and pickup campaign. You will provide personalized assistance, listen actively, and resolve inquiries with empathy to ensure first-contact satisfaction.

The role requires Advanced English (B2+/C1), 1–2 years in BPO or customer service, fast typing (25 wpm), and shifts that rotate. A high school diploma and full documentation are needed.