Bilingual Customer Care Specialist (EN/DE)

Jobtailor; Mandaue; On-site; PHP 300,000 - 420,000; Full time

Job summary

Jobtailor is seeking a proactive Customer Service Representative in the Philippines to support clients with accurate CRM records, maintain knowledge base articles, and collaborate with Product and Technical teams. You will handle inquiries, de-escalate when needed, and ensure timely follow-ups, while building strong client relationships.

The role requires 1–3 years in customer service or admin support, excellent English and German, strong organizational skills, and ability to manage multiple

Qualifications

• 1–3 years of experience in a customer service, customer experience, or administrative support role.
• Proficiency in Microsoft Office applications: Outlook, Teams, Excel, SharePoint, Word, and PowerPoint.
• Experience with CRM tools (e.g., Salesforce, Copper, HubSpot) is an asset.
• Excellent English and German communication skills, both written and spoken.
• Strong customer focus and commitment to client satisfaction.
• Excellent active listening, comprehensive note-taking, time management, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and cooperative mindset; ability to work well with cross-functional partners.
• Ability to work Monday to Friday, 10:00 PM to 7:00 AM (GMT+8), aligning with North American business hours.

Responsibilities

• Maintain accurate records of customer interactions and activity in the CRM system.
• Ensure accurate and up-to-date documentation of customer interactions and administrative follow-ups.
• Develop and maintain internal customer service documentation, knowledge base articles, and FAQs.
• Serve as an administrative point of contact for sustainment projects and facilitate customer calls as needed.
• Address routine customer inquiries and administrative concerns professionally and promptly.
• Engage confidently with clients when immediate information is limited.
• Proactively communicate with clients and maintain professional customer relationships.
• De-escalate customers where possible and advise management of potential escalations.
• Collaborate with Product, Technical Support, and other cross-functional teams to resolve complex concerns.
• Monitor and analyze administrative customer data to identify service issue trends and documentation gaps.
• Provide outstanding service and maintain product knowledge to guide administrative and basic support interactions.

Skills

Customer service

Communication skills

Time management

Organizational skills

Team collaboration

Tools

CRM Tools Proficiency

Microsoft Office

Job description

Jobtailor is seeking a proactive Customer Service Representative in the Philippines to support clients with accurate CRM records, maintain knowledge base articles, and collaborate with Product and Technical teams. You will handle inquiries, de-escalate when needed, and ensure timely follow-ups, while building strong client relationships.

The role requires 1–3 years in customer service or admin support, excellent English and German, strong organizational skills, and ability to manage multiple