Bilingual Client Success Specialist (Japanese)

Infor; Manila; On-site; PHP 670,000 - 949,000; Full time

Job summary

Infor is a global leader in cloud software for industry-specific markets, dedicated to helping clients realize value from their Infor investments. As a Client Services Specialist in Manila, you will support, retain, and grow strategic relationships while collaborating cross-functionally to deliver exceptional client experiences.

You will engage with customers to drive onboarding, adoption, and successful outcomes, leveraging CRM tools and health metrics to identify opportunities for added value.

Qualifications

• Experience in client-facing ERP, SaaS, cloud or enterprise software.
• Translate technical details into business value, with strong communication and interpersonal skills.
• Experience resolving complex business problems to ensure client satisfaction.
• Experience with CRM platforms.
• Japanese language proficiency (oral and written), with N1/N2 certification preferred.
• Experience supporting or communicating with Japanese customers in a professional setting.

Responsibilities

• Be the primary point of contact for assigned clients, ensuring satisfaction and resolving issues with speed and precision.
• Proactively monitor customer health metrics to identify risk and opportunities for added value.
• Collaborate with internal teams to deliver a seamless client experience.
• Assist with onboarding, training, and adoption of Infor products and services.
• Track and manage client requests using internal CRM tools, maintaining accurate documentation.
• Participate in the continuous improvement of client service processes and best practices.
• Champion client feedback internally to drive product enhancements and innovation.

Skills

ERP SaaS experience

CRM platforms

Client-facing

Japanese (N1/N2)

Job description

Infor is a global leader in cloud software for industry-specific markets, dedicated to helping clients realize value from their Infor investments. As a Client Services Specialist in Manila, you will support, retain, and grow strategic relationships while collaborating cross-functionally to deliver exceptional client experiences.

You will engage with customers to drive onboarding, adoption, and successful outcomes, leveraging CRM tools and health metrics to identify opportunities for added value.